Rajneel Narayan
Auburn,WA
Summary
Dynamic sales professional at AutoNation with a proven track record in client relations and effective sales techniques. Expertise in enhancing customer satisfaction through clear communication and strategic organization has consistently driven sales growth. Skilled in evaluating client needs and managing store operations, achieving notable results in conflict management and sales development. Aiming to leverage these competencies to drive further success in a challenging sales environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
AutoNation
Renton, WA
09.2018 - Current
- Welcomed customers and delivered outstanding service.
- Presented tailored product benefits to address specific customer demands.
- Resolved customer complaints with professionalism.
- Enhanced customer satisfaction by suggesting additional items suited to their requirements.
- Participated in weekly team meetings to discuss performance goals.
- Cultivated productive relationships with staff and management to boost team efficiency.
- Initiated engaging dialogues with customers to understand their requirements.
- Facilitated sales task completion aiding in meeting daily objectives.
- Coached teammates on delivering exceptional customer service.
- Provided callers with prompt and accurate details regarding products, services and the store.
- Evaluated sales performance metrics to detect patterns and refine approaches.
CFS Manager
AutoNation
Renton, WA
07.2023 - 12.2023
- Advised customers on optimal financing solutions available.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Engaged with banks, credit unions, and lenders to discuss loan agreements.
- Organized training sessions to ensure compliance with automobile loan documentation.
- Evaluated contracts to ensure precise content before customer approval.
- Created innovative plans to enhance auto finance sales volume and maintain profitability.
- Cultivated strong connections with external vendors supplying related automotive finance products.
- Compiled and delivered financial reports to senior leadership.
- Managed and resolved disputes concerning auto finance services swiftly.
- Crafted tailored financing options based on individual financial needs.
- Fostered enduring connections with an array of financial entities such as banks and credit unions.
- Secured competitive interest rates through effective negotiations with lenders.
- Educated sales personnel on advanced financing options to improve collective performance.
Sales Associate
Car Pros Kia
Renton, WA
01.2017 - 09.2018
- Generated leads through cold calling prospective clients.
- Provided product information, features, and benefits to customers.
- Developed relationships with customers by providing excellent customer service.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Advised customers on extended warranties, insurance policies, and other related services.
- Handled customer complaints in a professional manner.
Education
GED -
University of The South Pacific
Fiji Islands 01-2011
High School Diploma -
Rishikul Sanatan
Fiji12-2009
Skills
- Client Relations
- Sales Demonstrations
- Effective Sales Techniques
- Adherence to Deadlines
- Proactive Self-Starter
- Database Administration
- Clear Communication Skills
- Organizational Strategy
- Results Driven
- Client Needs Evaluation
- Effective Conflict Management
- Sales Skills Development
- Professional Demeanor
- Store Operations Management
Timeline
CFS Manager
AutoNation
07.2023 - 12.2023
Sales Associate
AutoNation
09.2018 - Current
Sales Associate
Car Pros Kia
01.2017 - 09.2018
GED -
University of The South Pacific
High School Diploma -
Rishikul Sanatan
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