Rajneesha Clayton
Customer service
Austin ,TX
Summary
Solar energy professional driven by commitment to sustainability and renewable energy solutions. Proven track record in managing and executing projects that significantly improve energy efficiency and cost savings. Strong focus on team collaboration and adaptability, ensuring reliable and flexible support in dynamic environments. Skilled in project management and client relations, valued for practical problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Ulta Beauty Inc.
Austin, TX
08.2025 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained new cashiers on customer service standards and register procedures.
- Maintained accurate cash handling practices during high-volume transactions.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Monitored team performance and provided constructive feedback for improvement.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Service Supervisor
Freedom Solar LLC
Austin, TX
09.2021 - 07.2024
- My department was detached and reinstall that Intel removing homeowners solar system or electrical walls panels for home improvements, then reinstalled the systems, as it was before, and confirm that everything was functioning without any errors or discrepancies
- Supervised daily operations, ensuring adherence to service standards and protocols.
- Trained team members on best practices and efficient service delivery techniques.
- Assisted in developing schedules to optimize staffing and resource allocation.
- Monitored inventory levels, facilitating timely reordering of supplies as needed.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented new procedures to streamline workflows and improve service efficiency.
- Collaborated with management to identify training needs and performance improvements.
- Maintained accurate records of service activities and operational metrics for reporting purposes.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Warehouse Worker
Amazon
Austin, TX
09.2020 - 09.2021
- Amazon Fresh / Amazon Packaging Fulfillment WarehouseI shopped and packaged grocery orders for Amazon customers placed through Amazon.com.Inducting packages from the fulfillment center. Sorting packages into their proper departments, so theyare ready for deliveryProcessed packages that were sent to the wrong warehouse, damaged, or to the incorrect department.
- Maintained organization of stock areas, optimizing space and accessibility for quick retrieval.
- Loaded and unloaded shipments, ensuring accuracy in order fulfillment processes.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Solar Energy Consultant
SunPower
Austin, TX
11.2018 - 05.2020
- Coordinated homeowners interconnection process for activation of their solar system
- Reviewed and completed solar contracts
- Coordinated project schedules to optimize resource allocation and enhance service delivery efficiency.
- Streamlined communication between teams to improve response times for customer inquiries and service requests.
- Developed training materials to onboard new staff, ensuring adherence to company policies and procedures.
- Implemented process improvements that reduced operational delays and enhanced team productivity in service coordination.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Education
High School Diploma -
Vallejo High
Vallejo, CAAssociate of Applied Science - Medical Assistant
Everest College
Austin, TX06.2013
Skills
Customer service
Cash handling
Team leadership
Staff training
Problem resolution
Inventory management
Operational efficiency
Performance monitoring
Process improvement
Scheduling optimization
Communication skills
Sales transactions
Quality assurance
Safety compliance
Conflict resolution
Workflow organization
Time management
Client relationship management
Service coordination
Checkout procedures
Problem-solving
Positive attitude
Punctual and reliable
Flexible schedule
Team management
Product knowledge
New hire training
Payment processing
Workflow coordination
Coaching and mentoring
POS systems
Manager support
Team collaboration
Work Preference
Work Type
Full TimeTimeline
Cashier Team Lead
Ulta Beauty Inc.
08.2025 - Current
Service Supervisor
Freedom Solar LLC
09.2021 - 07.2024
Warehouse Worker
Amazon
09.2020 - 09.2021
Solar Energy Consultant
SunPower
11.2018 - 05.2020
High School Diploma -
Vallejo High
Associate of Applied Science - Medical Assistant
Everest College