Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakejah Edwards

Brooklyn Center,MN

Summary

  • Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
  • Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Customer Service

Walmart
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Addressed customer service overflow to reduce complaints.
  • Developed strategic plans and increased production, productivity and customer service.
  • Maintained excellent customer service and positive attitude.

Feed my Children

Volunteer Activity
  • Assisted in the unpacking and repackaging of incoming foods to the warehouse; assist in organizing of goods within the warehouse
  • Helped load, unload, and sort food items; kept warehouse clean.
  • Developed customized feeding programs based on the specific needs of different livestock species, promoting optimal growth rates and overall health.

PCA

Twin Cities Caring Home Health Care service
01.2020 - Current
  • Improved patient comfort by providing compassionate and attentive care.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

Volunteer

North Side Child Development
02.2016 - 01.2017
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.

Cashier/Food Preparation

Popeye’s Chicken
01.2013 - 01.2014
  • Greeted every guest in a courteous and welcoming manner
  • Operated a cash register, received payment from customers, memorized customer preferences and provided excellent cash/credit service
  • Cooked and packaged batches of food, such as Fries and fried chicken, which are prepared to order or kept warm until sold
  • Verified that prepared food meets requirements for quality and quantity
  • Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
  • Set up and cleaned dining areas, washed dishes, and sanitized work areas regularly.

Education

Customer Service/Career Series Professional Development Training -

HIRED
2014

BLS/CPR Training
03.2024

CNA Training
01.2015

High School Diploma -

Metro Tech Career Academy
01.2013

Skills

  • Cash Register
  • Cash-Handling Accuracy
  • Credit Card Transactions
  • Inventory/Merchandise Control
  • Store Management
  • Customer Service Excellence
  • Loss Prevention
  • Merchandising & Stocking
  • Complaint Handling
  • Problem Solving
  • Positive Attitude

Timeline

PCA

Twin Cities Caring Home Health Care service
01.2020 - Current

Volunteer

North Side Child Development
02.2016 - 01.2017

Cashier/Food Preparation

Popeye’s Chicken
01.2013 - 01.2014

Customer Service

Walmart

Feed my Children

Volunteer Activity

Customer Service/Career Series Professional Development Training -

HIRED

BLS/CPR Training

CNA Training

High School Diploma -

Metro Tech Career Academy

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