Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rakenya Edmond

Rakenya Edmond

Lafayette,Louisiana

Summary

I am a Hardworking and reliable Customer Service Representative with strong ability in providing excellent service to customers, Offering conflict resolution and problem solving skills. Highly organized, proactive. im also Experienced Data Entry Clerk with 2+ years of success developing and maintaining databases.Resourceful and meticulous individual with reputation for improving office productivity.

Overview

2
2
years of professional experience

Work History

Data Entry Clerk

Amazon
Lafayette, LA
04.2024 - 05.2024
  • Utilized specialized software applications related to the job role.
  • Updated existing records with new or revised information as needed.
  • Compiled reports based on gathered information.
  • Checked source documents against entered data to ensure accuracy.

Customer Service Representative

EXCESS TELECOM
Lafayette, LA
07.2023 - 02.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Care Agent

Progressive
Lafayette, LA
06.2022 - 01.2023
  • Provided timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolved customer complaints in a professional manner.
  • Provided detailed information about products and services upon request.
  • Suggested additional products or services that may be beneficial for customers.

Education

GED -

South Louisiana Community College
Lafayette, LA
11-2024

Skills

  • Data accuracy
  • Proficient with adaptability
  • Time management
  • Maintains confidentiality
  • Self-motivation
  • Communication skills
  • Discipline to work without being monitered
  • Reliable
  • Empathy
  • Technical knowledge

Languages

English
Native/ Bilingual

Timeline

Data Entry Clerk

Amazon
04.2024 - 05.2024

Customer Service Representative

EXCESS TELECOM
07.2023 - 02.2024

Customer Care Agent

Progressive
06.2022 - 01.2023

GED -

South Louisiana Community College

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Rakenya Edmond