Rakia Garner
Marietta,GA
Summary
Results-oriented professional with extensive experience in HR operations and customer service. Skilled in managing employee records, onboarding, and compliance, while ensuring exceptional customer experiences. Adept at utilizing software systems to streamline processes and enhance team collaboration for improved operational outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
World of Coke
Atlanta , GA
10.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Maintained accurate customer records in the database system.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with team members to improve service delivery processes.
- Utilized software systems such as SAP ERP for order processing and tracking.
- Maintained records of all incoming and outgoing shipments using computerized systems such as SAP or Oracle ERP software.
Executive Assistant / HR Operations Partner
KIPP Woodson Park Academy
Atlanta
01.2023 - 01.2024
- Provided frontline HR support for staff inquiries, onboarding, leave, and documentation to enhance employee experience
- Facilitated employee engagement initiatives and leadership meetings to strengthen organizational culture
- Maintained confidential employee records and compliance documentation, ensuring adherence to regulatory standards
- Oversaw operations for substitute vendor management, ensuring smooth integration and compliance, onboarding, and timekeeping
Executive Assistant/Customer Service Associate
Grant Thornton / Forrest Solutions
01.2023 - 01.2024
- Coordinated people operations, conducted timekeeping audits, and generated workforce reports to ensure accuracy and compliance
- Maintained confidential personnel-related documentation
- Supported onboarding logistics and compliance-driven processes
- Organized travel itineraries for team members and reconciled expenses to align with company policy
Executive Assistant / HR Operations Lead
Rocky Mount Preparatory School
01.2022 - 12.2022
- Led substitute recruitment, onboarding, training, and compliance
- Managed employee records, conducted background checks, and facilitated separations process
- Served as primary contact for HR staff inquiries, offering timely assistance and accurate information
- Coordinated board meetings and prepared compliance documentation for regulatory adherence
Investigative Social Worker
Department of Social Services
01.2021 - 12.2022
- Conducted confidential investigations ensuring compliance with legal standards
- Maintained audit-ready documentation, facilitating legal proceedings
- Collaborated with diverse teams to provide actionable insights
Executive Assistant
CACI
01.2014 - 12.2020
- Assisted senior DOJ leadership in HR-related and compliance initiatives
- Handled confidential correspondence and federal documentation to ensure accuracy and security
- Ensured compliance with federal policies and procedures
- Aided DOJ Civil Rights Division in project execution to promote civil rights initiatives
Education
B.S. - Journalism & Mass Communications (Public Relations)
North Carolina A&T State University
Greensboro, NC05-2012
Skills
- Customer support
- Order processing
- SAP utilization
- Administrative support
- Workflow Coordination
- Travel planning
- Sales Support
- Effective communication
- Customer relations
- Team collaboration
- Problem solving
- Critical thinking
- Calendaring
- Conflict resolution
Timeline
Executive Assistant / HR Operations Partner
KIPP Woodson Park Academy
01.2023 - 01.2024
Executive Assistant/Customer Service Associate
Grant Thornton / Forrest Solutions
01.2023 - 01.2024
Customer Service Representative
World of Coke
10.2022 - Current
Executive Assistant / HR Operations Lead
Rocky Mount Preparatory School
01.2022 - 12.2022
Investigative Social Worker
Department of Social Services
01.2021 - 12.2022
Executive Assistant
CACI
01.2014 - 12.2020
B.S. - Journalism & Mass Communications (Public Relations)
North Carolina A&T State University