Summary
Work History
Education
Skills
Timeline
Generic

Rakyia Davis

Orlando,FL

Summary

Proven customer service expert with a track record of enhancing customer satisfaction through empathetic assistance and efficient problem resolution. At Faneuil, significantly improved call handling times while maintaining professionalism under pressure. Skilled in cash management and customer relations, consistently ensuring accuracy and fostering repeat business. Demonstrates strong work ethic and integrity, contributing to a positive and productive work environment.

Work History

Cashier

McDonald's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Burlington
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Burger King
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

Faneuil
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Remodeler

Walmart
  • Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
  • Maintained safe work environments by adhering to proper safety protocols and conducting regular inspections of job sites.
  • Delivered top-notch tiling work for bathroom remodels that enhanced both appearance and functionality of the space.
  • Continuously educated myself on industry trends and best practices to provide clients with innovative solutions and stay ahead of the competition.
  • Worked with employees to manage projects from design to completion.

Customer Service Representative

KCG
12.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

South Lake High School
Groveland, FL
07.2020

Skills

  • Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Cash Handling

Cleaning and sanitizing

Money Handling

Customer Relations

Cash Register Operation

Order Taking

Cash Management

Basic Math Competence

Product restocking

Sales support

Problem Resolution

Team collaboration

Inventory management

Data entry

Timeline

Customer Service Representative

KCG
12.2023 - 02.2024

Cashier

McDonald's

Cashier

Burlington

Cashier

Burger King

Customer Service Representative

Faneuil

Remodeler

Walmart

High School Diploma -

South Lake High School

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Rakyia Davis