Raleria Smith
Hephzibah
Summary
Sales professional with extensive experience in providing personalized solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive
Augusta, GA
08.2025 - Current
- Developed customized insurance solutions to meet diverse client needs.
- Cultivated strong relationships with clients, enhancing customer retention rates.
- Conducted thorough policy reviews, ensuring compliance with industry regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Account Expert
T-Mobile
Augusta, GA
10.2021 - 08.2025
- Assist customers with selecting products and services that benefits their needs.
- Participate in trainings to stay informed about new products and services.
- Utilize varies computer systems to process orders, track shipments, and manage customer accounts.
- Provide customer recommendations to enhance sales and generate revenue growth.
- Adhere to schedule, provide first call resolution and contribute to team metrics.
- Analyzed customer data to provide personalized solutions and recommendations.
- Collaborated with cross-functional teams to resolve complex account issues promptly.
Area Manager
Jackson Hewitt
Thomson, GA
01.2015 - 10.2021
- Lead recruiting efforts, and managed multiple offices within South Georgia Region.
- Provide coaching to help encourage employee growth and development.
- Review, approve and monitor employee work schedules and time sheets.
- Ensure locations meet company standards including, office setup, and technology installation.
- Monitor employee performance, productivity reports, revenue, return count and product sales.
- Audit tax returns for accuracy and completeness.
- Execute effective marketing strategies to help promote company long-term growth.
- Participate in community events such as job fairs, and training seminars.
- Participate in IRS continuing education requirements to keep up-to-date with new tax laws and changes.
Education
No Degree - General
Augusta Technical College
Augusta, GASkills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Sales
Certification
Personal Lines, Life and Health Insurance Agent
Timeline
Insurance Agent
Progressive
08.2025 - Current
Account Expert
T-Mobile
10.2021 - 08.2025
Area Manager
Jackson Hewitt
01.2015 - 10.2021
No Degree - General
Augusta Technical College