Summary
Overview
Work History
Education
Skills
References
Timeline
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Ralph Johnson

Augusta,GA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

34
34
years of professional experience

Work History

Server

Carrabba's Italian Grill
Augusta, GA
05.2005 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Server

French Market Grill
Augusta, GA
05.2005 - 09.2008
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

California Dreaming Restaurant and Bar
Augusta, GA
04.1994 - 07.1996
  • Helped open this store and immediately started training new hires that came in the door

  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server

Applebee's Neighborhood Grill & Bar
Augusta, GA
02.1991 - 11.1994
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Monterey High School
Monterey, CA
08-1987

Some College (No Degree) - Business Communications

Georgia Military College - Milledgeville
Martinez Georgia

Skills

  • Safe Food Handling
  • Food inspection
  • Guest Engagement
  • Supply Restocking
  • Order Management
  • Food Running

References

  • Robby Scoff: Operating partner at California Dreaming Augusta

Telephone number: 706-860-6206

  • Addison Bagwell: Manager @ Carrabba's from 2017-2023

Telephone number: 706-305-6862

  • Ryan Waters: Proprietor for Carrabba's

Telephone number: 706-733-0123

Timeline

Server

Carrabba's Italian Grill
05.2005 - Current

Server

French Market Grill
05.2005 - 09.2008

Server

California Dreaming Restaurant and Bar
04.1994 - 07.1996

Server

Applebee's Neighborhood Grill & Bar
02.1991 - 11.1994

High School Diploma -

Monterey High School

Some College (No Degree) - Business Communications

Georgia Military College - Milledgeville

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Ralph Johnson