Summary
Overview
Work History
Education
Skills
Interests
Military Service
Timeline
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Ralph Miller

Las Vegas

Summary

Dynamic and dedicated table games dealer with extensive experience in the gaming industry. Proven expertise in money handling and exceptional customer service, fostering loyalty among patrons. Recognized for quick decision-making and maintaining game integrity, ensuring a seamless and enjoyable gaming experience for all guests.

Overview

26
26
years of professional experience

Work History

Dual Rate Table Games Dealer

Cannery Casino & Hotel
07.2022 - 10.2024
  • Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
  • Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team.
  • Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment.
  • Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
  • Facilitated smooth transitions between dealer shifts, maintaining uninterrupted gameplay for guests'' enjoyment.
  • Promoted responsible gaming practices among guests by monitoring behaviors and intervening appropriately when necessary.
  • Managed multiple tables simultaneously, balancing guest engagement with accurate game execution.
  • Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
  • Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
  • Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.
  • Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.

Craps Dealer

Mandalay Bay
02.1999 - 03.2019
  • Utilized strong attention to detail when verifying player identification and ensuring compliance with age requirements, upholding legal gambling regulations.
  • Managed challenging situations with diplomacy and professionalism, resolving conflicts between players while maintaining a positive gaming environment.
  • Built rapport with regular patrons by consistently delivering exceptional service, fostering loyalty among casino guests.
  • Collaborated with other dealers to facilitate smooth transitions between shifts and maintain seamless gameplay experiences.
  • Communicated effectively with supervisors regarding any issues or concerns that arose during shifts, promoting proactive problem-solving strategies.
  • Mastered craps rules and regulations, ensuring accurate payouts and efficient gameplay for all participants.
  • Maintained a well-organized and clean work area to ensure efficiency and adherence to casino standards.
  • Assisted new players in learning the intricacies of craps, fostering an inclusive gaming environment for all patrons.
  • Performed chip exchanges for players in a timely manner, facilitating smooth transactions and maintaining game momentum.
  • Effectively managed stress during high-stakes games, maintaining composure and professionalism while delivering top-quality service to players.
  • Ensured game integrity through constant vigilance, identifying and addressing suspicious activities or discrepancies.
  • Contributed to a positive work environment by supporting colleagues during busy periods or when additional assistance was needed at other tables.
  • Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
  • Enhanced player experience by providing excellent customer service and maintaining a friendly atmosphere at the craps table.
  • Demonstrated advanced multitasking abilities by simultaneously managing multiple aspects of gameplay while engaging with customers at all times.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Learned and followed company procedures to maintain consistency and standards.
  • Monitored game for potential security risk to protect operation and players.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Education

Oakcrest H.S.
Mays Landing, NJ

Skills

  • Money handling expertise
  • Quick decision making
  • Team player attitude
  • Exceptional customer service
  • Salesmanship
  • Game pace control
  • Efficient payout calculations
  • Game security awareness
  • Excellent customer service
  • Professional ethics

Interests

  • Crafting and DIY Projects
  • Cooking
  • Baseball
  • Dogs and dog training


Military Service

1985 thru 1987 

United States Army Reserve


1987 thru 1991

United States Marine Corps


Combat and Disabled Veteran


Honorable Discharg x2



Timeline

Dual Rate Table Games Dealer

Cannery Casino & Hotel
07.2022 - 10.2024

Craps Dealer

Mandalay Bay
02.1999 - 03.2019

Oakcrest H.S.

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