Summary
Overview
Work History
Education
Timeline
Generic

Ralph A. Mauro

Boca Raton,FL

Summary

Innovative, progressive, and collaborative technology leader with 25+ years of broad-based IT experience within Fortune 500 companies. Trusted leader and advisor in supervising, partnering, and leading with executive management, stakeholders and technology teams. ITSM Management, effective communicator, with skilled tenacity in motivating teams, implementing processes that enhance organizational performance which exceed business goals. Lead contact for all related MSP, Vendor and Management services. Proficient technical and business lead in company-wide migrations, conversions, planning, upgrades and deployments. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

27
27
years of professional experience

Work History

IT Manager – Lead, End-User Technology/Mobility Specialist

BGV Corp (Remote)
10.2019 - Current
  • Lead IT Manager, End User and Mobility Solutions – MSP Service Management, Corp & Nationwide
  • ITIL 4 Foundation/ IT Service Management Practices with Stakeholder Interaction and Support
  • Oversee Desktop System Engineering & MDM, Companywide Mobility Solutions
  • ServiceNow Administration/CAB
  • Jamf/Microsoft Intune
  • Lead Super Admin and Deployment Specialist for iOS/Android Platforms., MAC OS Configure and manage Apple devices using Apple Business Manager, ensuring seamless deployment and management within Intune/JAMF Maintenance of JAMF configurations, policies and settings for MAC OS / Vulnerabilities
  • Stay up-to-date with the latest developments in MDM technologies, especially related to Intune and Apple iOS
  • Deploy Intune configurations, policies and settings iOS, and Android devices in an Intune managed infrastructure SCCM Admin with Monthly Patching Scheduling, in-house management with national endpoint deployment
  • SCCM: Software Center / Bundled Application Bundle Push – AD Security Group Assignment SCCM: Adobe / Java Version Update – Automation Package Deployments
  • Proficient in Microsoft Intune administration / Maintain device compliance using Microsoft Endpoint manager Experience in device compliance and reports/ Log Analytics
  • Monitor the performance of desktop infrastructure and make suggestions for improving efficiency
  • MS Teams Admin: Direct Portal/Tenant Administration for End User solutions
  • Zoom Administration
  • Liaise with Executive-level group for IT
  • Dedicated Team support specialist for company ownership
  • Manage company Apple/Mac Environment for global IT related support around the globe
  • Project lead for country wide, Win 10 & future Win 11 migrations which include hardware/asset refresh
  • Endpoint support manager via Network Operation Solution Teams
  • Azure administration/Microsoft Intune Implementation deployment of over 4000 Endpoints, iOS devices & MS Defender.
  • Key role in the implementation of ServiceNow via our O365 Cloud Environment and Office 365 Migration Specialist
  • FourWinds (Populo) Cloud Administration – Content Distribution / Licensing

Information Technology Operations Specialist

Swisher International, Inc.
03.2009 - 10.2019
  • Oversee companywide Desktop Management for End-User Community
  • Domino Server / Client Administration
    Lead Migration Administrator for O365/Exchange Migration.
  • Manage several large contracts with IT Services and Telecommunications vendors.
  • Oversee and coordinate large-scale projects between 3rd party procurement vendors.
  • AirWatch MDM Administration support for all aspects of office and field sales devices. BYOD Implementation.
  • Lead project manager in charge of configuring, implementing and managing multiple network and software systems.
  • Evaluate and “Stage” new software and hardware.
    Implement, configure, execute and support Mobility management standards and protocols for company-wide handheld devices.
  • Customized detailed reports regarding departmental hardware and software assets.
  • Oversee companywide Desktop Management for End-User Community
  • Domino Server / Client Administration
    Lead Migration Administrator for O365/Exchange Migration.
  • Manage several large contracts with IT Services and Telecommunications vendors.
  • Oversee and coordinate large-scale projects between 3rd party procurement vendors.
  • AirWatch MDM Administration support for all aspects of office and field sales devices. BYOD Implementation.
  • Lead project manager in charge of configuring, implementing and managing multiple network and software systems.
  • Evaluate and “Stage” new software and hardware.
    Implement, configure, execute and support Mobility management standards and protocols for company-wide handheld devices.
  • Customized detailed reports regarding departmental hardware and software assets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sr. Regional Support Administrator / IT Project Coordinator

Toll Brothers, Inc.
01.2004 - 01.2009
  • Assisted project leads with managing project designs and requirements including daily onsite meetings, status activity and structured cabling needs for new projects as well as coordinated and managed external projects
  • Planned implementation process for new divisions, offices and remote location design layouts
  • Provided desktop, application and network support for all divisions as well as remote locations
  • Designed configuration of application objects and installation packages for remote deployment.

Consulting position via Uni-Data Communications / Deployment Manager/ Network Administrator

JP Morgan Chase
08.1997 - 12.2003
  • Project lead for company-wide Win XP migration leading to the integration of all internal applications into one centralized proprietary system
  • Application integration on supporting and packaging over 22,000 worldwide applications.

Education

Timeline

IT Manager – Lead, End-User Technology/Mobility Specialist

BGV Corp (Remote)
10.2019 - Current

Information Technology Operations Specialist

Swisher International, Inc.
03.2009 - 10.2019

Sr. Regional Support Administrator / IT Project Coordinator

Toll Brothers, Inc.
01.2004 - 01.2009

Consulting position via Uni-Data Communications / Deployment Manager/ Network Administrator

JP Morgan Chase
08.1997 - 12.2003

Similar Profiles

CREATE PROFILE
Ralph A. Mauro