Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate
Ralph Tilus

Ralph Tilus

West Palm Beach,FL

Summary

Cashier and Customer support with 7 years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player. I have over seven years of customer service experience working with top industry performers, where I regularly assist customer by using chat,email and phone call. In last position at 7-eleven, I have a customer service satisfaction rating of 4.6 out of 5 stars and I was distinguished as a “Top Earner” by corporate management from 2022 to 2023. Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Liveops
04.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cashier

7-eleven
05.2022 - 01.2023


  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

High Point Central High School
High Point, NC
07.2022

Skills

  • Customer service, Customer care, Call center, Sales, Scheduling, Translation, Marketing

Languages

English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Cashier

7-eleven
05.2022 - 01.2023

Customer Service Representative

Liveops
04.2017 - Current

High School Diploma -

High Point Central High School

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Ralph Tilus