Ralston Willoughby
Fort Lauderdale,FL
Summary
Highly skilled and results-driven Business analyst with 25 years experience in the technology industry. Seeking a challenging role in a reputable tech company to leverage acquired expertise in analyzing business processes, identifying opportunities for improvement, and driving strategic decision-making.
Overview
18
18
years of professional experience
Work History
Business Analyst
JMMB Investments Jamaica
01.2021 - Current
- Support the development of JMMB Bank T&T Efficiency Management Framework by developing the following: Cost Reduction Strategies, Compensation Restructuring, TT Bank HR Restructuring, Revenue Generating Strategies & Digital Migration Strategies
- Support the Project Team by developing presentations for Board & Steering Committee meetings
- Reduction of JMMB Bank T&T Efficiency Ratio by 18%
Project Analyst/Operations Manager
Caribbean Homes Energy Partners Limited
01.2020 - 01.2021
- Performed feasibility study, created project budget and financial proposal, and conducted negotiations that resulted in the company acquiring US$5M in investment to purchase 324 Acres of development land for a 2,000 unit housing project
- Develop business case, with preliminary project budget, and credit proposal for the development of 208 housing units, resulting in the lender providing indicative terms sheet of JA$ 752 M in debt and JA$ 160M in equity for phase 1 of development
- Manage all pre-construction tasks, deliverables and timelines
- Provide guidance to project owners and support with strategic business decision.
IT Specialist
Courtyard by Marriott Kingston Jamaica Limited
01.2015 - 01.2020
- Supported the company’s strategic objective through the development and implementation of an IT business continuity plan
- Identified and implemented technology initiatives that increased the company’s customer satisfaction score by 6% and increased ranking among Marriott hotels in the CALA Market by 24 positions
- Provided technology support for ALL business units, including performing business quality, technology and security audits
- Developed business cases to determine the feasibility of IT initiatives to guide the General Manager’s decisions
- Managed and implemented all major technology projects and upgrades minimizing loss of service and ensuring business continuity
- Managed vendor relationships and contracts process for all technology resources and outsourced hardware and software support.
Systems Analyst
Creative Production Training Center (CPTC) Limited
01.2014 - 01.2015
- Developed and implemented technology initiatives that resulted in zero loss of technology assets while simultaneously increasing studio revenue
- Provided technical support to internal customers leveraging broad-based expertise to handle problem identification, diagnosis and prompt resolution
- Developed IT strategic plan to support the strategic objectives of CPTC, Media technology Institute (MTi) and JAMVision TV.
Systems Analyst
General Accident Insurance Company Jamaica Limited
01.2012 - 01.2014
- Performed analytical data analysis to identify insurance trends resulting in a reduction in the cost of reinsurance, strategic product development and target marketing, and policy changes that reduced claim payouts and increased profitability
- Developed IT Strategic plan to inform the company’s corporate strategic plan and support business continuity
- Performed strategic reporting for senior management, the Insurance Association of Jamaica (IAJ), international re-insurers (HAJ) and the Financial Services Commission (FSC)
- Developed and implemented IT governance policies and procedures
- Managed a team of two - IT Analyst and System Administrator.
Business Analyst / Consultant
Symptai Consulting Limited
01.2010 - 01.2012
- Increased National Commercial Bank’s IT systems and Process ratings from 2 points below international industry standard to 1 point above international industry standard through the implementation of Control Objectives for Related Technology (Cobit) IT governance framework (34 Business processes)
- Conducted security business review, and developed website security requirements (SRS Document) for Victoria Mutual Building Society (VMBS) online platform
- Assisted VMBS through RFI and RFP development to select the most appropriate web developer for their online application
- Audited Frazer Fontaine & Kong (FFK) and implemented process improvements that directly resulted in business growth and cost savings
- Audited General Accident Insurance Company Limited, analyzed data to determine application errors, data duplication and issues with aging of accounts
- Company was able to produce error-free financial reports to its stakeholders
- Audited Grace Kennedy (GK) manufacturing business process, recommending process controls and changes that resulted in an increase in GK manufacturing process efficiency.
Systems Administrator
Dynoplex Limited (Russia)
01.2006 - 01.2008
- Provided technology support for internal departments conducting the development of an office suite of applications for Blackberry mobile phones and tablet devices
- Managed technical and human resources to perform technology upgrades simultaneously in New York and St
- Petersburg
- Developed test scripts for Blackberry software testing.
Systems Support Specialist
Enrelia / Reksoft Limited (Russia)
01.2006 - 01.2008
- Provided DB (PL/SQL) analysis and end customer support for Foreign Exchange Trading platform
- Provided DB (PL/SQL) analysis modifying where required trades sent by financial institutions before reaching the end customer, ensuring the company’s net financial position is not adversely affected
- Studied the Forex Trading platform to gain understanding of both front end (customer trading) and back end (Banks such as UBS, Vneshtorg etc.)
Education
MSC in Engineering & Technology – Defense of Information Systems -
St. Petersburg Polytechnic State University (St. Petersburg, Russia)
01.2008
BS in Engineering & Technology – Defense of Information systems -
St. Petersburg Polytechnic State University (St. Petersburg, Russia)
01.2006
Russian Language Certificate (distinction) -
Institute of Education and International Program (St. Petersburg, Russia)
01.2002
Skills
- Business Process Mapping
- Campaign Performance Tracking
- Quality Assurance
- Requirements Gathering
- Data Analysis
- Cost-Benefit Analysis
- Operations Analysis
- Internal Auditing
- Gap Analysis
- Workflow Analysis
Accomplishments
- Coordinated cross-functional teams and provided business analysis for 3 projects totaling $40 million.
- Led team to meet 98% of SLAs by streamlining business processes and identifying areas for improvement.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
Key Competencies And Skills
- Business Development
- Enterprise Implementation
- IT Security
- Program Development
- IT Governance
- Data Analytics
- Resource Planning
- Process Improvement
- Risk Assessment
- Market Analysis
- Change Management
- Strategic Planning
- DBMS Management
- Customer Service
- Business Auditing
- Policy/Procedure Creation
References
References are available upon request
Affiliations
- Kiwanis Club
Languages
English
Native or Bilingual
Russian
Full Professional
Timeline
Business Analyst
JMMB Investments Jamaica
01.2021 - Current
Project Analyst/Operations Manager
Caribbean Homes Energy Partners Limited
01.2020 - 01.2021
IT Specialist
Courtyard by Marriott Kingston Jamaica Limited
01.2015 - 01.2020
Systems Analyst
Creative Production Training Center (CPTC) Limited
01.2014 - 01.2015
Systems Analyst
General Accident Insurance Company Jamaica Limited
01.2012 - 01.2014
Business Analyst / Consultant
Symptai Consulting Limited
01.2010 - 01.2012
Systems Administrator
Dynoplex Limited (Russia)
01.2006 - 01.2008
Systems Support Specialist
Enrelia / Reksoft Limited (Russia)
01.2006 - 01.2008
MSC in Engineering & Technology – Defense of Information Systems -
St. Petersburg Polytechnic State University (St. Petersburg, Russia)
BS in Engineering & Technology – Defense of Information systems -
St. Petersburg Polytechnic State University (St. Petersburg, Russia)
Russian Language Certificate (distinction) -
Institute of Education and International Program (St. Petersburg, Russia)
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