Ram Poudel
Phoenix,AZ
Summary
Driven professional with 10+ years’ experience in leadership roles within diverse industries. Highly established leader with expertise in several areas including sales and communication, risk management, and customer relationship management. Proven success delivering coherent customer assistance, and ensuring high satisfaction rates. Reputable track record training new/existing staff to ensure seamless operational activity. Aptitude in verbal and written communication.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
Haven Health Phoenix
05.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and Oxygen level.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Senior Cashier / Customer Service
Quick Convenience/Chevron
01.2006 - 01.2022
- Address customers professionally, and deal with all enquires/complaints
- Manage inventory, and organize restock where necessary
- Identify potential issues, and assist with resolution alongside management team
- Deliver recommendations for performance enhancements to aid business growth
- Completed all assigned tasks within set deadlines
- Drove client communications, and provided sound customer service.
Certified Nursing Assistant
Sun View Nursing Home Care
01.2013 - 01.2014
- Assisted elderly patients with basic daily tasks: eating, medication, personal hygiene, and various others
- Recorded patient’s vital signs, alongside registered nurses
- Maintained friendly communication with elderly, and ensured they were satisfied with care facilities
- Gained valuable knowledge on how to care for elderly, and effective ways to counsel/comfort in difficult situations.
Chef
Macdonald’s
01.2006 - 01.2012
- Prepared foods rapidly, and according to exact recipe to ensure uniformity across branches
- Reported to sous chef who examined preparations to ensure they were well aligned with company standards
- Arranged restock of necessary ingredients, tools, and materials
- Recognized potential issues, and notified management in order to formulate appropriate solutions
- Enhanced time management skills through meeting strict deadlines consistently
- Advanced understanding around food safety regulations.
Education
BA - English Literature, Mass Communication, and Journalism
Tribhuvan University
Skills
- Team Leadership
- Inventory Management
- Process Improvements
- Sales & Marketing
- Customer Service
- Regulatory Compliance
- Client Communications
- Training & Mentorship
- MS Office (Excel & PowerPoint
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Alzheimer's and Dementia Care
- Basic Life Support
- Safety Precautions
- Medical terminology knowledge
- Electronic Charting
- Documenting behaviors
Timeline
Certified Nursing Assistant
Haven Health Phoenix
05.2024 - Current
Certified Nursing Assistant
Sun View Nursing Home Care
01.2013 - 01.2014
Senior Cashier / Customer Service
Quick Convenience/Chevron
01.2006 - 01.2022
Chef
Macdonald’s
01.2006 - 01.2012
BA - English Literature, Mass Communication, and Journalism
Tribhuvan University
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