Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramiro Quintana Jr

Laredo

Summary

Dynamic customer service professional with a strong work ethic, honed at HEB Grocery Store, where I enhanced customer satisfaction and built lasting relationships. Skilled in up-selling and cross-selling, I thrive under pressure while maintaining a positive team environment, ensuring exceptional service and operational excellence.

Overview

2
2
years of professional experience

Work History

CSA

HEB Grocery Store
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Maintained a clean and organized store environment for optimal customer experience.

Theater Crew Member

Cinemark
11.2023 - 10.2024
  • Supported overall theater operations by taking on various tasks as needed, including box office duties, and ushering functions.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Helped maintain a positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
  • Assisted in constructing sets with attention to detail, ensuring quality production values for each show.

Education

United South High School
Laredo, TX

Skills

  • Goal oriented
  • Strong work ethic
  • Patience and tolerance
  • Up-selling and Cross-selling
  • Teamwork and collaboration
  • Maintains composure under pressure

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

CSA

HEB Grocery Store
01.2024 - Current

Theater Crew Member

Cinemark
11.2023 - 10.2024

United South High School

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