Ramla Hussein
Nashville,TN
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Envoy Air
05.2019 - 01.2021
- Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with Envoy Airlines by communicating appropriate information about their trips and belongings
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
- Work in the Baggage Service Office to track the location of baggage and handle passenger questions.
Customer Service/Travel Agent
Affinion Group / Connexions Loyalty
12.2017 - 03.2019
- Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty
- Maintain comprehensive working knowledge of all programs, tools and systems
- Engage in cross-training that equips you to deliver personalized travel arrangements and support for customers with multiple types of reward accounts
- Resolve product or service issues by clarifying the customer's concern: determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.
Flight Attendant
Republic Airways
01.2016 - 12.2017
- Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience
- Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using all the necessary movements
- Provides food and beverages to passengers
- Assists passengers in stowing carry-on baggage
- Maintains a neat and orderly cabin environment
- Contributes to a reliable and on-time operation by working with other crewmembers to meet all report times, departure times, and minimum turn times
- Assists other Customer Service staff as needed with passenger handling or other duties.
Customer Service Gate Agent
United Airlines
01.2015 - 01.2016
- Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules
- Verifies names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane
- Directs passengers to air-terminal facilities
- Opens gate or allows passengers to board airplane
- Assists elderly, disabled, or young passengers to board or depart from airplane, such as moving passengers in wheelchairs.
Education
Bachelor of Science - Nurse
South College
Nashville, TN05.2026
Associate of Science - Health Science- Association of Science
South College
Nashville, TN12.2024
High School Diploma -
The Academy At Old Cockrill
Nashville, Tennessee05.2011
Skills
- Filing
- Account updating
- Call center experience
- Microsoft PowerPoint
- Administrative Support
- Coordination
- Medical terminology knowledge
- First Aid
- CPR Certification
Volunteer Experience
South Acton Nursery, London, England, 08/2013, 12/2014, Play with, care for and talk with children. Maintain a safe environment for the children - one that includes no violence. Keep the playroom and childcare areas clean and organize. Act as a positive role model, particularly modeling and promoting non-violence and healthy interpersonal behavior.
Timeline
Customer Service Representative
Envoy Air
05.2019 - 01.2021
Customer Service/Travel Agent
Affinion Group / Connexions Loyalty
12.2017 - 03.2019
Flight Attendant
Republic Airways
01.2016 - 12.2017
Customer Service Gate Agent
United Airlines
01.2015 - 01.2016
Bachelor of Science - Nurse
South College
Associate of Science - Health Science- Association of Science
South College
High School Diploma -
The Academy At Old Cockrill
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