RAMMY KORDI
Las Vegas,NV
Summary
Dynamic hospitality professional with 11+ years of experience between high-volume dining and beverage service. Proven ability to lead teams, deliver exceptional guest experiences, and train staff to uphold the highest service and safety standards. Fluent in English & Arabic with working knowledge of Korean culinary terms.
Overview
12
12
years of professional experience
Work History
Head Server
Master Kim’s 2
Las Vegas, USA
01.2022 - Current
- Lead front-of-house operations in a fast-paced, high-volume Korean BBQ restaurant.
- Act as shift lead in management’s absence, coordinating service flow, and team assignments.
- Train and mentor new hires in grill safety, menu knowledge, and guest service, reducing onboarding time by 20%.
- Consistently maintain top guest satisfaction through attentive service and personalized recommendations.
- Served high volume of tables at once and simultaneously supervised serving staff.
Server
Master Kim’s 2
Las Vegas, USA
07.2021 - 01.2022
- Delivered expert grill-side service, educating guests on meat cuts, cooking techniques, and side dish pairings.
- Managed multiple tables while maintaining speed, accuracy, and rapport.
- Ensured compliance with all health, safety, and cleanliness standards.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Shift Lead – Food & Beverage
Starbucks
Las Vegas, USA
01.2017 - 01.2021
- Supervised store operations and staff across multiple high-traffic locations.
- Trained and coached team members, increasing customer satisfaction scores by over 100%.
- Managed workflow and conflict resolution to keep service efficient and smooth.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
Barista / Trainer
Starbucks
Las Vegas, USA
01.2014 - 01.2017
- Prepared high-quality beverages with speed and accuracy during peak rushes.
- Trained new hires in drink preparation, POS operation, and guest engagement best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED - U.S. Equivalent
P.I.S.O.D
SyriaSkills
- Guest engagement and upselling
- Team leadership and training
- High-volume service management
- Grill-side and tableside service (KBBQ)
- Health and safety compliance
- Pos systems and cash handling
- Team leadership
- Attention to detail
- Knowledge of special dietary requirements
References
- Lahela Nguyen, General Manager, Masterkims KBBQ2, 808-493-9594
- Jennifer Lingerfelt, Store Manager, Starbucks, 702-717-9236
- Danielle Romero, Catering and Conference Admin, Venetian, 702-609-3089
Timeline
Head Server
Master Kim’s 2
01.2022 - Current
Server
Master Kim’s 2
07.2021 - 01.2022
Shift Lead – Food & Beverage
Starbucks
01.2017 - 01.2021
Barista / Trainer
Starbucks
01.2014 - 01.2017
GED - U.S. Equivalent
P.I.S.O.D