RAMON BROWN
New York,USA
Summary
Store Director with extensive luxury retail expertise, recognized for driving a 20% increase in sales and enhancing client loyalty by 10%. Leads high-performing teams by implementing clear KPIs and fostering a culture of accountability, contributing to elevated service standards and operational excellence.
Overview
13
13
years of professional experience
Work History
Store Director
Lanvin
New York, USA
03.2023 - Current
- Lead one of the brand’s top-performing U.S. doors, overseeing all store operations, client development, visual standards, and team performance.
- Managed and developed a team of five, set clear KPIs, conducted regular performance reviews, and fostered a culture of accountability and luxury service.
- Defined and cascaded commercial priorities and sales targets, leading to a 20% improvement in overall sales performance.
- Implement strong clienteling routines, outreach, and in-store experiences that have driven a 10% increase in client loyalty and repeat visits.
- Drove creative event planning and client activations with SculptureCenter, Baryshnikov Arts Center, MoMA Black Arts Council, The New Museum, and Louis XIII, generating over $300K in additional revenue over three years.
Assistant Boutique Manager
Christian Dior
New York, USA
02.2022 - 03.2023
- Analyzed KPIs and boutique performance to identify gaps and action plans, increasing department profitability by 13%.
- Coached and trained sales team on selling ceremony, product storytelling, and clienteling expectations, improving client satisfaction and secret shopper scores.
- Conducted regular touch-bases and floor briefs to align team on priorities and service behaviors.
- Assisted Boutique Manager in managing daily operations and enhancing client experience in high-volume luxury environment.
Selling Manager
Lanvin
New York, USA
05.2016 - 02.2022
- Achieved the highest global personal sales performance, contributing to 35% of total boutique sales.
- Trained and mentored junior associates on luxury selling techniques, styling, and client relationship building.
- Organized product knowledge trainings and styling sessions to strengthen brand image and drive customer conversion.
- Managed sales floor performance and day-to-day operations, partnering with Store Director to enhance overall store effectiveness.
- Executed VM guidelines, stockroom standards, and operational procedures to maintain high operational integrity.
Alexander McQueen Brand Ambassador
Saks Fifth Avenue
New York, USA
06.2013 - 05.2016
- Generated approximately 20% of total brand sales while cultivating and maintaining a loyal client book.
- Executed client outreach and in-store events, boosting brand awareness and increasing sales.
- Acted as the key liaison between brand and store leadership, ensuring smooth communication on assortment, presentation, and performance.
- Provided product and styling training for Saks associates, strengthening category knowledge and selling confidence.
- Represented Alexander McQueen within Saks, enhancing sales and ensuring adherence to brand standards.
Education
Bachelor of the Arts - Religion, Philosophy
Hunter College, City University of New York
New York, NY05-2012
Skills
- Inventory management
- Sales strategy
- Promotional campaigns
- Customer relationship management
- Market analysis
- Client development
- Team building
Personal Information
Title: Store Director
Timeline
Store Director
Lanvin
03.2023 - Current
Assistant Boutique Manager
Christian Dior
02.2022 - 03.2023
Selling Manager
Lanvin
05.2016 - 02.2022
Alexander McQueen Brand Ambassador
Saks Fifth Avenue
06.2013 - 05.2016
Bachelor of the Arts - Religion, Philosophy
Hunter College, City University of New York