Ramona French
Tuscaloosa,AL
Overview
19
19
years of professional experience
Summary
Dynamic Department Manager at Publix Supermarkets with a proven track record in enhancing customer satisfaction and driving sales through innovative promotions and effective team leadership. Skilled in staff development and inventory management, I excel at optimizing operations and fostering a motivated workforce, consistently achieving performance targets and improving service quality.
Work History
Department Manager
Publix Supermarkets
04.2006 - 03.2025
- Supervised daily operations to ensure efficient store performance and excellent customer service.
- Trained team members on product knowledge and operational procedures to enhance service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored sales trends and adjusted merchandising strategies to maximize revenue potential.
- Developed promotional displays that increased customer engagement and boosted sales volume.
- Resolved customer complaints promptly, improving overall satisfaction ratings within the department.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Conducted regular performance evaluations, providing feedback for professional development and growth opportunities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Enhanced team productivity by implementing streamlined workflow processes.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
Education
High School Diploma -
Southridge Sr High School
Miami Fl06.2002
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Staff development
- Personnel training and development
- Coaching and mentoring
- Training and development
- Employee scheduling
- Product restocking
- Motivational leadership
- Staff hiring and retention
- Recruiting and hiring
- Strategies and goals
Additional Information
I traveled to Help open up many New Publix Supermarkets , help strength, and develop multiple new hires
Timeline
Department Manager
Publix Supermarkets
04.2006 - 03.2025
High School Diploma -
Southridge Sr High School