Ramona Shannon
Darlington,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Kelly Educational
Florence, SC
11.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Customer Service Representative
Assurant
Miami, FL
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quality Control Inspector
OnTime Distribution
Darlington, SC
10.2021 - 04.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
MMC Group
Texas
01.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Distribution Processor
QVC Distribution Center
Florence SC
09.2017 - 12.2020
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Increased customer satisfaction by promptly processing orders and ensuring timely delivery of products.
- Optimized packaging methods to minimize damage during transit while maximizing space utilization in transport vehicles.
- Managed multiple priorities concurrently, consistently meeting or exceeding deadlines for order fulfillment despite fluctuating workload demands.
Education
Bachelor of Science - Business Administration And Management
Allen University
Columbia, SC05.2014
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Order Picking
- Shipping and receiving
- Warehouse Operations
- Packaging and Labeling
- Product Inspection
- Visual Inspection
- Quality Control
- Defect Identification
Timeline
Substitute Teacher
Kelly Educational
11.2023 - Current
Customer Service Representative
Assurant
08.2023 - 10.2023
Quality Control Inspector
OnTime Distribution
10.2021 - 04.2023
Customer Service Representative
MMC Group
01.2021 - 07.2021
Distribution Processor
QVC Distribution Center
09.2017 - 12.2020
Bachelor of Science - Business Administration And Management
Allen University