Ramona Torbert
Indianapolis,IN
Summary
Experienced Healthcare professional with 18 years in healthcare, specializing in physician support during examinations and procedures. Expertise in transcribing reports, conducting laboratory tests, and administering injections, with strong proficiency in EMR systems. Proven track record in training staff and enhancing clinic operations through effective communication and leadership. Committed to delivering high-quality, culturally competent care to diverse patient populations.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Medical Assistant
I U Health Physicians
Brownsburg, US
05.2023 - Current
- Transcribe physician-dictated reports into electronic health records with accuracy and efficiency.
- Perform routine laboratory tests, including urinalysis and blood tests, following physician instructions.
- Administer injections adhering to safety protocols and assist with minor surgical procedures utilizing aseptic techniques.
- Schedule patient appointments, maintain accurate records, and ensure the confidentiality of patient information in compliance with HIPAA standards.
Resident Assistant
Traditions Management
Avon, US
02.2023 - 06.2024
- Provide compassionate and attentive care to residents, ensuring their comfort and safety, while fostering a supportive and homelike environment at Traditions Management.
- Assisted residents with daily living tasks and personal needs.
- Maintained safety protocols and emergency procedures for residents.
- Collaborated with staff to resolve resident issues and concerns.
- Developed community resources to support resident well-being and connection.
PCT
St. Catherine's Hospital
East Chicago, US
07.2022 - 05.2023
- Provided comprehensive patient care as a Patient Care Technician (PCT) at St. Catherine's Hospital, performing duties such as taking vital signs, assisting with daily living activities, and supporting the medical staff with clinical procedures to ensure high-quality patient experiences.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
PCT
St. David's South Austin Medical Center
, US
01.2022 - 06.2022
- Provided compassionate care to patients by assisting with daily living activities, performing vital sign checks, and supporting the medical staff with various patient care tasks at St. David's South Austin Medical Center.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Infusion Coordinator
Rheumatology Center Of Houston
Houston, US
01.2022 - 06.2022
- Coordinated and managed all aspects of the infusion therapy process at Rheumatology Center Of Houston, including patient scheduling, medication preparation, monitoring of treatments, and ensuring compliance with healthcare regulations and safety standards.
- Coordinated patient schedules for infusion treatments and consultations.
- Ensured compliance with safety protocols during infusion procedures.
- Assisted patients in understanding their treatment options and expectations.
- Organized inventory of infusion supplies and medications regularly.
- Ordered necessary supplies and medications required for administration of infusions treatments from pharmacy or other vendors as needed.
PCT Preceptor
Indiana University Health West Hospital
, US
06.2018 - 12.2021
- Provided comprehensive mentorship and training to new Patient Care Technicians (PCTs) at Indiana University Health West Hospital, ensuring adherence to clinical policies and procedures, fostering a collaborative environment, and enhancing patient care standards through effective precepting practices.
- Mentored new patient care technicians in daily operations and best practices.
- Assisted nursing staff with patient assessments and care plan implementation.
- Evaluated performance of patient care technicians and provided constructive feedback.
Wellness Coordinator
Hearth At Tudor Gardens
Zionsville, US
04.2014 - 04.2020
- Provided compassionate and attentive care to residents at Hearth At Tudor Gardens, assisting with daily living activities, monitoring and reporting changes in health status, and ensuring a safe and comfortable environment for elderly individuals.
- Provided compassionate personal care to residents in a senior living community.
- Assisted residents with daily activities including bathing, dressing, and grooming.
- Documented patient care services by charting in designated areas.
Medical Assistant (Contractor)
I U Health Riley Children Hospital (AmeriStaff)
, US
06.2016 - 01.2017
- Provided comprehensive medical support to pediatric patients at IU Health Riley Children's Hospital as a contracted Medical Assistant, including patient intake, recording vital signs, administering injections, preparing and assisting with medical procedures, and maintaining accurate patient records.
- Collected and documented patient medical histories and vital signs accurately.
- Administered medications and injections following established protocols and safety standards.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
Medical Assistant (Contractor)
I U Health Methodist (AmeriStaff)
, US
01.2016 - 06.2016
- Provided comprehensive patient care and administrative support in a fast-paced healthcare environment at IU Health Methodist through AmeriStaff, including patient intake, recording vital signs, assisting with medical procedures, and maintaining accurate electronic health records.
- Administered medications and injections following established protocols and safety standards.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Dialysis Technician
Fresenius Medical Care
, US
08.2014 - 09.2015
- Conducted comprehensive patient care for individuals undergoing dialysis treatment at Fresenius Medical Care, ensuring the safe and effective operation of dialysis machines, preparation of dialysate solutions, monitoring of patient vitals, and adherence to all health and safety protocols to provide exceptional support to medical staff and optimize patient outcomes.
- Operated dialysis machines to provide safe and effective treatments for patients.
- Prepared and sterilized equipment following infection control protocols and regulations.
- Assisted patients with setup and troubleshooting of dialysis equipment as needed.
HHA
Maxim Home Health Care
Merrillville, US
03.2009 - 10.2013
- Provided comprehensive home health care services to patients, including personal care, medication management, meal preparation, and light housekeeping duties, ensuring a safe and comfortable environment for convalescence and daily living at Maxim Home Health Care.
- Provided personal care services to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare team.
Security Supervisor
Horseshoe Casino
Hammond, US
06.2005 - 05.2007
- Supervised a team of security personnel at Horseshoe Casino, ensuring the safety of guests and employees, enforcing property rules, and responding to incidents with appropriate measures to maintain a secure and compliant gaming environment.
- Supervised daily security operations for a major gaming and entertainment venue.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new security personnel on protocols and emergency procedures.
- Managed incident reports and documentation for all security-related events.
- Conducted regular safety audits to identify potential risks and vulnerabilities.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Phoenix, AZ, US01.2016
Master of Healthcare Administration - Health Care Administration
Purdue Global
West Lafayette, INSkills
- Regulatory compliance
- Healthcare terminology
- Dispute resolution skills
- Clinical software applications
- Insurance documentation processing
- Electronic medical records systems
- Time management
- Team collaboration
- Patient care delivery
- Sterilization practices
- Anatomy and physiology knowledge
Certification
- Certified Phlebotomy Technician
- Certified Nurse Aide
- Home Health Aide
- Certified Clinical Medical Assistant
Timeline
Medical Assistant
I U Health Physicians
05.2023 - Current
Resident Assistant
Traditions Management
02.2023 - 06.2024
PCT
St. Catherine's Hospital
07.2022 - 05.2023
PCT
St. David's South Austin Medical Center
01.2022 - 06.2022
Infusion Coordinator
Rheumatology Center Of Houston
01.2022 - 06.2022
PCT Preceptor
Indiana University Health West Hospital
06.2018 - 12.2021
Medical Assistant (Contractor)
I U Health Riley Children Hospital (AmeriStaff)
06.2016 - 01.2017
Medical Assistant (Contractor)
I U Health Methodist (AmeriStaff)
01.2016 - 06.2016
Dialysis Technician
Fresenius Medical Care
08.2014 - 09.2015
Wellness Coordinator
Hearth At Tudor Gardens
04.2014 - 04.2020
HHA
Maxim Home Health Care
03.2009 - 10.2013
Security Supervisor
Horseshoe Casino
06.2005 - 05.2007
Bachelor of Science - Health Care Administration
University of Phoenix
Master of Healthcare Administration - Health Care Administration
Purdue Global
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