Ramone Eads
Silver Spring,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate Team Leader
Firestone Complete Auto Care
02.2023 - Current
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Document sales by creating or updating customer profile records
- Collaborate with management and coworkers to drive sales through special promotions
- Understanding goals for the day and striving to achieve listed goals with quality customer service.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Table Games Dealer
Seneca Niagara Gaming Corporation
Buffalo, NY
08.2021 - 02.2023
- A number of table games, including blackjack, poker, roulette, and others while assisting customers with game-related needs
- Prepared any end-of-shift reports, bookkeeping, and other administrative duties as determined by supervisors
- Monitored game pace and play while maintaining positive and fun environment for patrons
- Interacted with floor supervisors to share concerns and information as well as any misconduct or suspicious behavior during the course of gameplay
- Exchanged money for chips and collect chips for losing bets and directed winning patrons to the cashier at the end of the gaming session for payout.
Retail Sales Assistant Manager
AT&T Wireless
Buffalo, NY
10.2020 - 07.2022
- Partnered with the store manager to oversee all aspects involved in the daily operation of the store
- Ensured that customers are provided with an extraordinary experience with all products and services
- Assisted with merchandising and product launches to help meet and exceed sales objectives
- Met and exceeded monthly sales goals
- Managed ordering, receiving, discrepancies and completed daily, weekly, and month-end counts as needed
- Provided training and coaching to all sales associates
- Maintained the rating of the top 3 stores in the district.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Associate
West, Automotive Group
Buffalo, NY
05.2018 - 08.2020
- Utilize the marketing department to use data for sales by bringing in new and old clientele
- Demonstrate strong interpersonal skills and negotiation tactics in order to secure major deals with the customer
- Maintaining reporting structures and recording sales and inventory on CRM Software
- Understanding the characteristics, capabilities, and features of all cars, and providing the customer with detailed information
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Ramp Agent/Customer Service Agent
Envoy Air/American Airlines
Buffalo, NY
01.2017 - 07.2018
- Sorted, loaded, and unloaded all freight and baggage on each aircraft during my shift
- Directed all arriving and departing planes
- Assisting in pushback and towing of Aircraft
- Maintain on-time connections by guiding aircraft to and from gate positions
- Adhere to safety guidelines and maintain a safe working environment for myself and others
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
- Evaluate and prepare flights by arranging seat assignments and loads, and coordinating special meals, and upgrades
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Education
A.S - Liberal Arts Humanities
Erie Community College
Buffalo, NY03.2017
Skills
- Closing Sales
- Attention to Detail
- People Management
- Microsoft Office
- Help Desk Support
- User Training
- Security Best Practices
- Technology Assessment
- Applicant Support and Service
- Apple macOS
- Adobe Cloud Services
Certification
- CompTIA ITF+ [April 2023]
- CompTIA A+ [June 2023]
Timeline
Sales Associate Team Leader
Firestone Complete Auto Care
02.2023 - Current
Table Games Dealer
Seneca Niagara Gaming Corporation
08.2021 - 02.2023
Retail Sales Assistant Manager
AT&T Wireless
10.2020 - 07.2022
Sales Associate
West, Automotive Group
05.2018 - 08.2020
Ramp Agent/Customer Service Agent
Envoy Air/American Airlines
01.2017 - 07.2018
A.S - Liberal Arts Humanities
Erie Community College