Ramonita Rodriguez
Kissimmee,FL
Summary
Welcoming Night Auditor with 10 years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Motivated with strong organizational and prioritization abilities.
Overview
9
9
years of professional experience
Work History
Night Auditor
Diamond Resorts
Celebration, FL
10.2019 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to Management.
- Controlled cash and credit card payment transactions at front desk.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Balanced hotel accounts and resolved discrepancies.
- Performed nightly updates to room charges and rates.
- Set up and entered all financial data into spreadsheets using Microsoft Excel.
Security Site Supervisor
Securitas Security Services USA
Orlando, FL
05.2017 - 10.2019
- Wrote and submitted daily reports on security team operations.
- Managed team schedules to provide effective security coverage for building needs.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Oversaw staff timekeeping entries and reports
- Oversaw team of up to 11 security officers and managed administrative duties, including scheduling and performance evaluations.
- Trained New security officers
- Upheld strict security and safety procedures to protect business from financial losses .
Education
Certified Nurses Assistant - Nursing Assistance
Oaces Institute
Rochester, NY07.2014
High School Diploma -
Oaces
Rochester, NY03.2014
Skills
- Front desk operations
- Registration Processing
- Closing Processes
- Report Generation
- Daily Transactions Review
- Hospitality service expertise
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Night Auditor
Diamond Resorts
10.2019 - Current
Security Site Supervisor
Securitas Security Services USA
05.2017 - 10.2019
High School Diploma -
Oaces
Certified Nurses Assistant - Nursing Assistance
Oaces Institute