Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramon Mauricio Cueva

Thousand Oaks,California

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level caregiver position. Ready to help team achieve company goals.
  • Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

4
4
years of professional experience

Work History

Call Center Representative

IPermit
08.2021 - 11.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.

Private Caregiver

Gloria Werasinghee
05.2020 - 12.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Education

Criminal Justice -

Moorpark College
Thousand Oaks
05.2025

Skills

  • Positive Attitude
  • Attention to Detail
  • Problem Solving
  • Adaptability
  • Effective Communication
  • Conflict Resolution
  • Stress Management
  • Verbal and Written Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Representative

IPermit
08.2021 - 11.2023

Private Caregiver

Gloria Werasinghee
05.2020 - 12.2020

Criminal Justice -

Moorpark College

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Ramon Mauricio Cueva