Ramzi Zagrouba
Alexandria,VA
Summary
Results-driven cybersecurity student with over 3 years of experience in international finance, logistics, and banking. Proven track record in customer service and process improvement. Passionate about network security, risk mitigation, and secure systems. Strong expertise in enterprise tools like SAP and Sage, and skilled in multilingual communication.
Overview
6
6
years of professional experience
Work History
Finance & Customer Service Representative
Maersk Line
02.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Counter Assistant
UIB Bank ,Société General
04.2017 - 01.2018
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Welcomed customers warmly upon their arrival and attended to their needs promptly.
- Participated in regular team meetings to discuss challenges and share best practices for continuous improvement.
Marketing Consultant
Phonact
01.2016 - 09.2016
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with Multiple key accounts.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Enhanced customer engagement with effective social media management and content creation.
Education
Associate in Electronics Engineering Technology - Cyber Security
Cybersecurity Student
Nova Virginia08-2027
Associate Degree in Accounting And Finance - Accounting And Finance
Associate Degree in Accounting And Finance
Sfax,Tunisia09-2017
High School Diploma -
Majida Boulila
06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Product knowledge
- Paperwork processing
- Administrative support
Timeline
Finance & Customer Service Representative
Maersk Line
02.2018 - 09.2021
Front Counter Assistant
UIB Bank ,Société General
04.2017 - 01.2018
Marketing Consultant
Phonact
01.2016 - 09.2016
Associate in Electronics Engineering Technology - Cyber Security
Cybersecurity Student
Associate Degree in Accounting And Finance - Accounting And Finance
Associate Degree in Accounting And Finance
High School Diploma -
Majida Boulila
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