Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rana AlMasri

Tampa

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

9
9
years of professional experience

Work History

Operations Manager

200 MWWC
03.2025 - Current
  • Manage day-to-day operations to support the organization’s mission and ensure smooth, efficient workflows across all chapters.
  • Lead and coordinate the Tampa and Dallas chapters, overseeing staff, volunteers, and community initiatives to maintain consistent standards of service and engagement.
  • Administer and optimize CRM systems to manage over 500 member accounts, ensuring accurate records, responsive communication, and strong member relationships.
  • Support financial operations, including budgeting, purchasing, and resource allocation to maintain cost-effective and compliant practices.
  • Coordinate logistics, scheduling, and vendor partnerships for events, programs, and ongoing chapter activities.
  • Track operational performance and member engagement metrics, using data insights to improve programs and efficiency.
  • Collaborate with leadership to strengthen internal systems, align operations with strategic goals, and enhance overall organizational impact.
  • Maintain compliance with nonprofit policies, safety protocols, and reporting requirements.
  • Provide hands-on support to staff and volunteers, resolving issues quickly and fostering a positive, mission-driven culture.

Employee Mentor

PNC Bank
06.2019 - 10.2022
  • Held the role as the mentor for over 200 new hires; was the first point of contact for training and coaching.
  • Provided direction, maintained schedules, and oversaw employee productivity; monitored day-to-day operations.
  • Created new processes into existing systems to prepare team for changing demands; held responsibility for employee customer service performance.
  • Identified problem points and developed proactive strategies in line with company policy to meet monthly revenue targets.
  • Held the #1 ranking for individual performance from 1700 employees.
  • Provided solutions, recommendations, and maintained retention, using an empathetic approach and demeanor; conducted weekly staff meetings.
  • Managed relationships with members regarding products and services.

General Manager

AiA Wholesale
12.2016 - 01.2019
  • Directed the development of the organization to ensure annual growth.
  • Kept orderly and accurate accounting records; oversaw bookkeeping, payroll, and financial systems.
  • Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and margin.
  • Developed loyal and a highly satisfied customer base through proactive management of customer service strategies.
  • Communicated efficiently with customers to solve problems and promote customer satisfaction.
  • Responded to requests for products, services and information with resourcefulness, skills and advances internal knowledge basis.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues.

Education

Bachelor's - Arts in Criminology

University of South Florida
Tampa, FL
10.2025

Associate - Criminology Pathway

Hillsborough Community College
Tampa, FL
05.2023

Skills

    Management - 5 years

    Strategy - 10 years

    Microsoft - 10 years

    Community Building - 10 years

    Operations management

    Basketball Leadership & Skills

  • Team Leadership: Led by example as a four-year varsity basketball player, fostering discipline, focus, and teamwork on and off the court
  • Strategic Game Planning: Applied knowledge of offensive and defensive strategies to anticipate opponents’ plays and support team success

Timeline

Operations Manager

200 MWWC
03.2025 - Current

Employee Mentor

PNC Bank
06.2019 - 10.2022

General Manager

AiA Wholesale
12.2016 - 01.2019

Associate - Criminology Pathway

Hillsborough Community College

Bachelor's - Arts in Criminology

University of South Florida

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