Rana Williams
Deford
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Virtua Health System
03.2022 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Assistant
Virtua Health System
09.2013 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Surgery Scheduler
Virtua Health System
10.2020 - 12.2021
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
Education
No Degree - Allied Health
Thompson Institute
Chambersburg, PA01.1997
High School Diploma -
Camden Catholic High School
Cherry Hill, NJ06.1995
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Vital signs monitoring
- Patient education and counseling
- Scheduling and Appointment Management
- Phlebotomy expertise
- Patient Care Coordination
- Medical terminology knowledge
- EMR / EHR
- CPR
- Electronic Medical Records
- Insurance Verification
Certification
NCCT
- CMA - Certified Medical Assistant
Timeline
Lead Medical Assistant
Virtua Health System
03.2022 - Current
Surgery Scheduler
Virtua Health System
10.2020 - 12.2021
Certified Medical Assistant
Virtua Health System
09.2013 - 03.2022
No Degree - Allied Health
Thompson Institute
High School Diploma -
Camden Catholic High School
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