Summary
Overview
Work History
Education
Skills
Timeline
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Randa Manaa

New York,NY

Summary

Accomplished Executive Assistant at Tully Construction, adept in office management and executive support, streamlined VP operations enhancing productivity. Skilled in resourceful problem-solving and meticulous attention to detail, demonstrated through superior customer service and effective staff management. Proven track record in improving communication and operational efficiency, fostering significant stakeholder satisfaction.

Overview

10
10
years of professional experience

Work History

Executive Assistant to the Vice President

Tully Construction
11.2019 - Current
  • Enhanced executive productivity by managing schedules, organizing travel arrangements, and coordinating events.
  • Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
  • Enabled timely decision-making with accurate record-keeping of meeting minutes, action items, and follow-up tasks.
  • Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
  • Maintained a professional image for the Vice President''s office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
  • Boosted team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
  • Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
  • Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
  • Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
  • Maintained detailed records of VP preferences and special requests in order to personalize future travel plans effectively.

Virtual Luxury Concierge Specialist

High Touch Collaborations
06.2022 - 01.2024
  • Created customized itineraries tailored to individual guest preferences leading to highly satisfied customers.
  • Contributed to revenue growth by upselling hotel amenities, packages, dining options, tours or excursions whenever appropriate opportunities arose.
  • Increased repeat business through building rapport with UHNW and high profile clients and consistently providing outstanding service.
  • Collaborated with hotel departments to ensure seamless communication and fulfillment of guest requests.
  • Handled confidential information discreetly while making arrangements for VIPs and high profile clientele.
  • Utilized advanced problem-solving skills in handling unique situations and complex requests from various clients.
  • Maintained up-to-date knowledge of attractions, events, and services to provide accurate recommendations for guest activities.
  • Trained staff in delivering top-quality services in alignment with company reputation and mission statement.

Plus Size Model

Wilhelmina
03.2014 - 12.2018
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
  • Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
  • Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.

Education

Bachelor of Arts - Business Administration And Management

Baruch College of The City University of New York
New York, NY
06.2019

Skills

  • Executive Support
  • Performance Tracking
  • Calendar Management
  • Expense Reporting
  • Travel Arrangements
  • Customer Service
  • Strong Problem Solver
  • Phone Etiquette
  • Office Management
  • Staff Management
  • Meticulous attention to detail
  • Resourceful

Timeline

Virtual Luxury Concierge Specialist

High Touch Collaborations
06.2022 - 01.2024

Executive Assistant to the Vice President

Tully Construction
11.2019 - Current

Plus Size Model

Wilhelmina
03.2014 - 12.2018

Bachelor of Arts - Business Administration And Management

Baruch College of The City University of New York

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Randa Manaa