Randall Casteel
Huntington Beach
Summary
Dynamic Sr. National Account Manager with a proven track record at Ferguson Enterprises Inc., excelling in business growth and retention. Skilled in solution selling and strategic planning, I effectively cultivated customer relationships, driving revenue generation and maximizing sales performance through targeted coaching and account management.
Overview
18
18
years of professional experience
Work History
Sr. National Account Manager
Ferguson Enterprises Inc.
12.2015 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Identified profitable business leads and built pipeline of prospective customers.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
District Sales Manager
Ferguson Enterprises Inc.
08.2010 - 12.2015
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coached and mentored employees to strengthen sales knowledge and abilities.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets.
Branch Counter Manager
Ferguson Enterprises LLC
04.2007 - 08.2010
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
Master of Science - Education
National University
La Jolla, CA01.1998
Bachelor of Science - Psychology
California State University - Bakersfield
Bakersfield, CA12.1993
Skills
- Cold calling expertise
- Solution selling
- Sales pipeline development
- Business growth and retention
- Sales presentations
- Progress updates
- Strategic planning
- Contract Negotiations
- Strategic planning skills
- Coaching and mentoring
- Sales processes
- Review of contracts
- B to B sales
- Database management
- New business development
- Extensive personal network
- Territory management
- Systems and software programs
- Account management
- Strategic account development
- Accomplished manager
- Revenue generation
- Service coordination
- Customer relationship development
- Client acquisition
Timeline
Sr. National Account Manager
Ferguson Enterprises Inc.
12.2015 - Current
District Sales Manager
Ferguson Enterprises Inc.
08.2010 - 12.2015
Branch Counter Manager
Ferguson Enterprises LLC
04.2007 - 08.2010
Master of Science - Education
National University
Bachelor of Science - Psychology
California State University - Bakersfield
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