Randall Lipstraw
Oak Harbor
Summary
Versatile assistant store manager with strong communication and leadership skills. Enhanced customer experiences through effective mentoring and problem-solving, ready to leverage expertise to drive sales and team success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Community Markets
Oak Harbor
10.2022 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Implemented inventory tracking systems to enhance accuracy and reduce stock discrepancies.
- Utilized strong communication skills to foster positive relationships with team members and enhance collaboration.
Supervisor of Direct Care
Luther Home of Mercy
Williston
03.2017 - 10.2022
- Supervised daily care activities for residents at a long-term care facility.
- Trained and mentored new direct care staff on best practices and protocols.
- Implemented individualized care plans based on resident assessments and feedback.
- Collaborated with healthcare providers to address residents' medical concerns promptly.
- Developed comprehensive care strategies that enhanced resident well-being and satisfaction.
- Supervised daily care activities for residents at long-term care facility.
- Implemented safety protocols and training programs to enhance staff awareness and compliance.
Barber/Stylist
Center Stage Barber Salon/Sole Proprietor
Port Clinton
05.1990 - 11.2017
- Communicated effectively with customers to create a pleasant experience.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Established loyal clientele through relationship-building and excellent customer service.
- Followed established procedures for cutting hair according to customer requests.
- Provided personal consultations to determine clients' styling needs and preferences.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Recommended hair styles to compliment clients' facial features and coloring.
- Created custom looks for clients based on their individual style, body type, and personality.
Education
Board Certified - Barbering
Ohio State College of Barber Styling
Toledo, OH04-1990
Skills
- Customer service
- Inventory management
- Visual merchandising
- Team supervision
- Sales tracking
- Retail operations
Certification
State of Ohio Food Safety Course
Accomplishments
2007 Leadership Ottawa County Alumni Award
Affiliations
Historic Port Clinton/Main Street Port Clinton 2003-2012
Port Clinton Rotary 2003-2010
Greater Port Clinton Arts Council Board 2005-202012
Walleye Festival Children's Fishing Derby Chair 2004-2011
Walleye Festival Chairman 2007
Port Clinton Rotary 2003-2010
Greater Port Clinton Arts Council Board 2005-202012
Walleye Festival Children's Fishing Derby Chair 2004-2011
Walleye Festival Chairman 2007
Timeline
Assistant Store Manager
Community Markets
10.2022 - Current
Supervisor of Direct Care
Luther Home of Mercy
03.2017 - 10.2022
Barber/Stylist
Center Stage Barber Salon/Sole Proprietor
05.1990 - 11.2017
Board Certified - Barbering
Ohio State College of Barber Styling