Experienced retail operations leader with strengths in staff management, payroll processing, hiring, and relationship building. Known for improving team performance, supporting business goals, and maintaining strong store operations.
Work History
Sales Manager
5 Years 10 Months
Harbor Freight | 12.2020 - Current
Monitored inventory levels, supporting replenishment, recovery, and stock accuracy.
Directed merchandising execution to maintain planograms, signage, and promotional displays.
Coordinated payroll audits, documentation, and reporting to support financial oversight.
Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
Responded to employee inquiries to provide assistance with payroll-related questions.
Directed end-to-end hiring processes, aligning requisitions with workforce planning and business priorities.
Maintained applicant tracking records, recruitment documentation, and hiring status updates for accurate reporting.
Led sales floor operations, reinforcing customer service standards.
Operations Manager
7 Years 1 Month
Bed Bath and Beyond | 11.2013 - 12.2020
Directed daily store operations, aligning merchandising, staffing, and service standards with company procedures. 2. Managed inventory accuracy, replenishment, and shrink controls across sales floor and stockroom. 3. Coordinated associates, scheduling, and task delegation to maintain efficient workflow coverage. 4. Analyzed operational reports to identify service gaps, inventory issues, and process improvements. 5. Trained supervisors and associates on POS procedures, product knowledge, and customer service expectations. 6. Oversaw receiving, freight processing, and stockroom organization to support timely merchandise flow. 7. Resolved customer escalations and operational issues while maintaining service quality and policy compliance. 8. Partnered with district leadership to execute store initiatives, seasonal resets, and performance goals.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
District Manager
6 Years 3 Months
Dollar General | 08.2007 - 11.2013
Directed store operations across assigned territory to ensure consistent execution of company standards.
Coached store managers on staffing, merchandising, and customer service priorities.
Monitored sales trends and identified opportunities to improve productivity and shrink control.
Reviewed P&L results and implemented action plans to strengthen profitability.
Store Manager
8 Years 9 Months
Eckerd | 11.1998 - 08.2007
Directed daily store operations, ensuring smooth customer service and consistent sales floor execution.
Managed inventory control, ordering, and replenishment to maintain stock accuracy and product availability.
Supervised and scheduled associates, aligning staffing levels with store traffic and workload demands.
Coached team members on merchandising standards, service expectations, and operational procedures.
Education
Bachelor of Science - Business Administration
University of West Florida | Pensacola, FL | 05-1997