Results-driven Service Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
24
24
years of professional experience
Work History
CEO
Winners Circle Enterprises, LLC
Hoschton, GA
07.2013 - Current
Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Represented organization at industry conferences and events.
Procured and coordinated new resources to achieve sales targets within optimal timeframes.
Maintained P&L and shouldered corporate fiscal responsibility.
Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Developed key operational initiatives to drive and maintain substantial business growth.
Contracted to build Auto Body Parts for Panoz Racing school
Built Fiberglass Molds for body parts.
Created Paint booth and painted and repaired body parts to like new condition.
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress
Maintained P&L and shouldered corporate fiscal responsibility
Communicated business performance, forecasts and strategies to investors and shareholders
Managed financial, operational and human resources to optimize business performance.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Established foundational processes for business operations.
Negotiated terms of business acquisitions to increase business base and solidify market presence.
Service Manager
Panoz Racing
Hoschton, GA
03.2006 - 07.2013
Managed Panoz Racing
Company and extra million for profit totaling 1 (one) million dollars
Built cars from ground to finish
Set up cars.
Crash Damage and kept up records
Managed over forty-three (43) mechanics at time
Promotion within three (3) month's time to Company Manager over (seven) 7 shops
Started out as body shop painter
Developed department processes and procedures to boost customer satisfaction.
Developed and maintained positive relationships with customers to build rapport and trust.
Developed customer loyalty programs to increase customer satisfaction.
Monitored service staff performance and provided feedback for improvement.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Established team priorities, maintained schedules and monitored performance
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Hired, trained and supervised team of service staff members to meet business goals
Analyzed service reports to identify areas of improvement
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Developed detailed plans based on broad guidance and direction.
CEO
Winner's Circle Enterprises, LLC
Hoschton, GA
01.1999 - 03.2006
Multi-faceted company owned and operated by myself.
CEO of Winner's Circle Restuarant.
Started out in little building and personally put in walls and bathrooms, framed it and doubled size of building.
First week open, profit over $5,000.
Last week I profited total over $35,000.00.
Constructing company
Framed residential homes.
Built log homes.
Gained strong leadership skills by managing projects from start to finish,
Acted as team leader in group projects, delegating tasks and providing feedback.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Demonstrated strong organizational and time management skills while managing multiple projects.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and fast-paced environment.
Proven ability to develop and implement creative solutions to complex problems.
Organized and detail-oriented with strong work ethic.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Skilled at working independently and collaboratively in team environment.
Analyzed industry trends and tracked competitor activities to inform decision making.
Established foundational processes for business operations
Oversaw business-wide changes to modernize procedures and organization
Monitored key business risks and established risk management procedures
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress
Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
Founded performance- and merit-based evaluation system to assess staff performance
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits
Education
Certified - Honda, Suzuki,Kawasaki, Ducat And Harley Davidson
AMERICAN MOTORCYLE INSTITUTE
Florida
01.2018
Skills
Strategic Direction
Lean Methodology
Operational Oversight
Strategic Partnership
Conflict Alleviation
Business Development
Cost Breakdown Analysis
Profit and Loss
Revenue Growth
Procedure Redesign
Corporate leadership
Business start up
Timeline
CEO
Winners Circle Enterprises, LLC
07.2013 - Current
Service Manager
Panoz Racing
03.2006 - 07.2013
CEO
Winner's Circle Enterprises, LLC
01.1999 - 03.2006
Certified - Honda, Suzuki,Kawasaki, Ducat And Harley Davidson