Randels Lorrie
Omaha,NE
Summary
Dynamic and results-driven professional with a strong background in customer service at Radisson Hotels, LLC. Proven ability to resolve conflicts with empathy and maintain high customer satisfaction. Skilled in team collaboration and data analysis, consistently achieving positive outcomes through effective communication and a commitment to integrity.
Overview
14
14
years of professional experience
Work History
Cashier
Cassey's General Store's
18173 Emiline St Omaha, NE
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Behavior Analyst
TPG
2909 N 118th St Suit 101 Omaha, Ne
09.2020 - 05.2024
- Maintained detailed documentation on client progress, treatment adjustments, and other relevant information to ensure continuity of care across all service providers.
- Collaborated with interdisciplinary teams to develop comprehensive treatment strategies for clients.
- Communicated effectively with team members, ensuring consistency in approach and alignment of goals across all providers.
- Collected and analyzed data to monitor client progress and make adjustments to treatment plans as needed.
- Supported clients in meeting their individual objectives through consistent evaluation and tailored interventions.
- Utilized evidence-based approaches to design effective intervention strategies that met the unique needs of each client population served.
Customer Service Representative
Radisson Hotels, LLC
Omaha, NE
03.2012 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Monrovia Junior-Senior High School
Monrovia, IN05-1995
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
Timeline
Cashier
Cassey's General Store's
10.2023 - Current
Behavior Analyst
TPG
09.2020 - 05.2024
Customer Service Representative
Radisson Hotels, LLC
03.2012 - 08.2020
High School Diploma -
Monrovia Junior-Senior High School