Randi Baker
Vestaburg,MI
Summary
Dynamic sales team manager with a proven track record in achieving sales goals through effective coaching and training. Skilled in client relationship management and performance enhancement.
Overview
2027
2027
years of professional experience
Work History
Sales Team Manager
Russell Cellular
Alma, MI
07.2019 - Current
- Led sales team in achieving monthly sales goals through targeted training and performance management.
- Developed strategic sales initiatives that enhanced customer engagement and satisfaction across multiple locations.
- Conducted regular performance reviews, driving accountability and encouraging professional development among team members.
- Mentored junior sales staff, fostering a collaborative environment and improving overall team performance.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Deli Clerk
Blanchards Thriftway
Crystal, MI
02.2015 - 10.2019
- Prepared deli products by following food safety guidelines and maintaining cleanliness.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Operated slicing machines and scales for accurate portioning of meats and cheeses.
- Stocked deli displays efficiently, maintaining visual appeal and product freshness.
- Managed inventory levels by tracking product usage and placing timely orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Home Health Aide
ComForCare
Stanton, MI
2016 - 07.2019
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored and documented patient behavioral changes accurately.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to medical appointments as needed.
- Maintained cleanliness of living environments, adhering to health standards consistently.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Shift Supervisor
KFC
Ionia, MI
03.2014 - 12.2015
- Supervised team operations to ensure adherence to food safety and quality standards.
- Trained staff on efficient service techniques and operational procedures.
- Managed inventory levels and coordinated restocking of supplies.
- Implemented scheduling strategies to optimize labor costs and employee productivity.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Cashier
Butternut Corner Convenience Store
Butternut MI
12.2006 - 12.2013
- Operated cash register efficiently, processing customer transactions accurately.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash and credit transactions while ensuring compliance with store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted with Deli operations while maintaining cash register operations.
Education
No Degree - Education
University of Phoenix
Tempe, AZHigh School Diploma -
Ithaca High School
Ithaca, MI05-2009
Skills
- Sales coaching
- Sales team training
- Verbal and written communication
- Relationship building
- Goals and performance
- Employee motivation
- Product knowledge
- Client relationship management
- Sales processes
- Training and development
Timeline
Sales Team Manager
Russell Cellular
07.2019 - Current
Deli Clerk
Blanchards Thriftway
02.2015 - 10.2019
Shift Supervisor
KFC
03.2014 - 12.2015
Cashier
Butternut Corner Convenience Store
12.2006 - 12.2013
Home Health Aide
ComForCare
2016 - 07.2019
No Degree - Education
University of Phoenix
High School Diploma -
Ithaca High School