Randi Arlich
Santa Rosa,CA
Overview
22
22
years of professional experience
Work History
Patient Phone Coordinator
Evolve Restorative Center
Santa Rosa, CA
07.2021 - Current
- Answered phone calls
- schedule appointments
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
QA Medical Records
Kaiser Permanente
Santa Rosa, CA
06.2007 - 11.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
Inbound Sales Representative
American Home Sheild
Santa Rosa, CA
02.2002 - 03.2007
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by [Number]%.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered Phones
- Data Entry
Administrative Assistant
American Home Shiled
Santa Rosa, CA
02.2002 - 03.2007
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
No Degree - Medical Billing & Coding
Empire College
Santa Rosa, CA03.2007
High School Diploma -
Nueva Vista High School
Concord, CA06.2000
Timeline
Patient Phone Coordinator
Evolve Restorative Center
07.2021 - Current
QA Medical Records
Kaiser Permanente
06.2007 - 11.2020
Inbound Sales Representative
American Home Sheild
02.2002 - 03.2007
Administrative Assistant
American Home Shiled
02.2002 - 03.2007
No Degree - Medical Billing & Coding
Empire College
High School Diploma -
Nueva Vista High School