Randi Arlich
Santa Rosa,CA
Overview
22
22
years of professional experience
Work History
Patient Phone Coordinator
Evolve Restorative Center
07.2021 - Current
- Answered phone calls
- schedule appointments
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
QA Medical Records
Kaiser Permanente
06.2007 - 11.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
Inbound Sales Representative
American Home Sheild
02.2002 - 03.2007
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by [Number]%.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered Phones
- Data Entry
Administrative Assistant
American Home Shiled
02.2002 - 03.2007
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
No Degree - Medical Billing & Coding
Empire College
Santa Rosa, CA03.2007
High School Diploma -
Nueva Vista High School
Concord, CA06.2000
Timeline
Patient Phone Coordinator
Evolve Restorative Center
07.2021 - Current
QA Medical Records
Kaiser Permanente
06.2007 - 11.2020
Inbound Sales Representative
American Home Sheild
02.2002 - 03.2007
Administrative Assistant
American Home Shiled
02.2002 - 03.2007
No Degree - Medical Billing & Coding
Empire College
High School Diploma -
Nueva Vista High School
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