Randi Lee
San Luis Obispo,CA
Summary
I am a reliable, detail-oriented professional seeking employment with your company. I excel working independently and problem-solving in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Lee Health System
Fort Myers, FL
10.2025 - Current
- Assisted patients with scheduling appointments, enhancing overall patient experience.
- Implemented workflow improvements to streamline patient access operations.
- Collaborated with clinical teams to resolve patient inquiries effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Emergency Department Registration Clerk
Sierra Vista Hospital
San Luis Obispo, California
12.2024 - 05.2025
- Answer incoming calls from patients seeking information about services offered by the facility.
- Maintain HIPAA compliance and integrity of hospital policies and procedures.
- Work collaboratively with other departments to ensure smooth operations within the facility.
- Collaborate with nurses and other personnel to process patient paperwork
- Carefully check insurance information for benefits coverage and input pre-authorization documents into the system.
- Contact insurance carriers to verify coverage, copays, and deductible information for patients.
- Review patient medical records and verified accuracy of information in the system.
Receptionist/Scheduler
CST Cleaning Company
San Luis Obispo, California
08.2022 - 11.2024
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered telephones promptly and directed calls to appropriate personnel.
- Scheduled appointments for customers and answered questions about company services.
- Ensured that all customer service requests are handled in a timely manner.
- Managed and sorted incoming mail
Substitute Teacher
Lucia Mar Unified School District
08.2020 - 06.2022
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
Education
Teaching Credential - Single Subject, English
California Polytechnic State University
San Luis Obispo, California06.2020
Bachelors Degree - English
California Polytechnic State University
San Luis Obispo, California12.2016
Timeline
Patient Access Representative
Lee Health System
10.2025 - Current
Emergency Department Registration Clerk
Sierra Vista Hospital
12.2024 - 05.2025
Receptionist/Scheduler
CST Cleaning Company
08.2022 - 11.2024
Substitute Teacher
Lucia Mar Unified School District
08.2020 - 06.2022
Bachelors Degree - English
California Polytechnic State University
Teaching Credential - Single Subject, English
California Polytechnic State University