Randi Phelps
Virginia Beach,VA
Summary
Dynamic Shift Manager with a proven track record at Arby's, excelling in team management and employee motivation. Adept at enhancing service quality through effective communication and problem-solving. ServSafe Certified, skilled in POS operations, and committed to fostering a collaborative work environment that drives operational excellence and customer satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Arby's Restaurant
Virginia Beach, VA
10.2024 - Current
- Assisted in daily operations, ensuring team efficiency and adherence to safety protocols.
- Supported inventory management by organizing stock and maintaining accurate records.
- Learned cash handling procedures, processing transactions with accuracy and attention to detail.
- Observed customer interactions, implementing feedback to enhance service quality.
- Participated in training sessions to understand store policies and operational standards.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Shift Lead
Firehouse Subs
Virginia Beach, VA
04.2024 - 09.2024
- Supervised daily operations to ensure efficient workflow and task completion.
- Trained new team members on operational procedures and safety protocols.
- Managed inventory levels, ensuring stock availability for customer needs.
- Assisted in scheduling shifts, optimizing staff coverage during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Collaborated with management to develop strategies for operational excellence.
- Monitored product quality and adherence to company standards.
Line Cook
Chilis's Bar and Grill
Virginia Beach, VA
09.2023 - 03.2024
- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with kitchen team to streamline food preparation processes, enhancing service speed.
- Maintained organized workstations, promoting efficient workflow during peak hours.
- Adapted to changing menus and special requests, demonstrating flexibility in culinary skills.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Shift Lead
Dairy Queen Grill & Chill
Virginia Beach, VA
06.2023 - 12.2023
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Server
Ynot Italian
Virginia Beach, VA
10.2022 - 04.2023
- Delivered high-quality customer service in fast-paced dining environment.
- Managed tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Maintained cleanliness and organization of dining area according to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Calz Pizza
Virginia Beach, VA
10.2021 - 08.2022
- Supervised daily operations, ensuring adherence to service standards and customer satisfaction.
- Trained staff on operational procedures, enhancing team performance and efficiency.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated scheduling of staff, optimizing labor costs while maintaining service levels.
- Implemented quality control measures, ensuring consistency in food preparation and presentation.
- Assisted in developing marketing strategies to increase foot traffic and sales revenue.
- Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Lube Technician
Valvoline Instant Oil
Virginia Beach, VA
11.2020 - 10.2021
- Conducted oil changes and fluid checks to ensure vehicle performance and safety.
- Performed tire rotations and alignments to enhance driving efficiency and extend tire life.
- Maintained cleanliness of work area, adhering to safety standards and regulations consistently.
- Assisted in training new technicians on equipment usage and best practices for service delivery.
- Diagnosed vehicle issues using diagnostic tools to recommend appropriate service solutions.
- Collaborated with team members to improve service processes, enhancing customer satisfaction rates.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
Waitress
Waffle House
Virginia Beach, VA
05.2019 - 10.2020
- Provided exceptional customer service, ensuring pleasant dining experiences and addressing guest inquiries promptly.
- Managed multiple tables simultaneously, demonstrating strong multitasking and time management skills under pressure.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new waitstaff on menu items, service protocols, and restaurant standards to enhance team performance.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hostess/Server
Dennys Restaurant
Virginia Beach, VA
03.2017 - 02.2019
- Greeted guests and managed waitlists to ensure smooth dining flow.
- Trained new staff on customer service standards and operational procedures.
- Coordinated seating arrangements to optimize guest satisfaction and restaurant capacity.
- Oversaw reservations system, ensuring accuracy and efficiency in bookings.
- Addressed guest inquiries and concerns promptly to enhance overall experience.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
No Degree -
Bayside High School
Virginia Beach, VASkills
- Effective leadership
- Employee motivation
- Team management
- Multitasking
- Problem-solving abilities
- Problem-solving
- Time management
- Excellent communication
- Critical thinking
- ServSafe Certified
- POS operations
- Adaptability and flexibility
- A Mother of 4, girls
- Ability to work on tires
Certification
Servsafe Certified
Timeline
Shift Manager/Key Holder
Arby's Restaurant
10.2024 - Current
Shift Lead
Firehouse Subs
04.2024 - 09.2024
Line Cook
Chilis's Bar and Grill
09.2023 - 03.2024
Shift Lead
Dairy Queen Grill & Chill
06.2023 - 12.2023
Server
Ynot Italian
10.2022 - 04.2023
Assistant Manager
Calz Pizza
10.2021 - 08.2022
Lube Technician
Valvoline Instant Oil
11.2020 - 10.2021
Waitress
Waffle House
05.2019 - 10.2020
Hostess/Server
Dennys Restaurant
03.2017 - 02.2019
No Degree -
Bayside High School