Randi Rushton
Ogden,UT
Summary
Offering solid foundation in customer service and keen interest in cosmetics industry. Contributes proactive approach to learning product ingredients and trends, along with effective organizational and communication skills. Ready to use and develop customer service and organizational skills in the Resolutions Expediter role.
Overview
12
12
years of professional experience
Work History
Customer Service
The Home Depot
08.2014 - Current
- Providing necessary communication back to customer's regarding service requests and service satisfaction
- Investigation and resolving issues to the satisfaction of the customer's to ensure proper resolution of the problem
- Challenge working methods and practices and provide creative solutions and clarity for customer's
- Support, coach and develop talent within your team in relation to systems, processes and behaviors
- Received superior customer service satisfaction scores for top 10 in the network consecutive quarters.
Education
GED -
Roy High
Roy Utah06-2002
Skills
- Communicate information in a clear, well-organized, and professional manner, High attention to detail, Professional, polished, poised and positive demeanor, Follow established guidelines to focus on details and complete tasks attentively and thoroughly, Ability to handle multiple tasks and prioritize while working in a fast-paced call center environment, Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and PowerPoint, Resolves product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Work with other team leader and manager to improve supply chain efficiencies in our new system Sprinklr
Timeline
Customer Service
The Home Depot
08.2014 - Current
GED -
Roy High
Awards
Homer Awards, I have received 14 Home Awards for taking care of our people. Excellent customer service, positive attitude, creating and building Sprinklr and helping out my orange family.