Summary
Overview
Work History
Education
Skills
References
Timeline
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Randi Russi

Des Moines,IA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Shift Lead

Dominio’s Pizza
04.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.

Career Sabbatical To Raise Family

09.2006 - 04.2023

Call Center Customer Service Representative

Qwest
01.2006 - 09.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.

Mail Clerk

ING insurance
01.2004 - 01.2006
  • Sorted incoming mail by department and category, utilizing sorting machines and similar administrative technology
  • Managing outgoing packages with proper labeling and postage
  • Deliver mail to proper recipients.

Front Desk Manager

Americas Best Inn and Suites
01.2002 - 01.2004
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Lead

Osco Drugs
01.2000 - 01.2003
  • Provide great communication between employees and management
  • Count tills, dispense cash and ensure the nightly audit is run
  • Keep employees informed of short and long term goals, while being encouraging
  • Change tags daily for products.

Pizza maker

Breadeaux Pizza
01.1998 - 01.2000
  • Provide great customer service, answer phones and take orders, deliver when needed
  • Count drawers and make bank deposits at night.

Education

Associates Degree -

University of Phoenix
01.2015

Skills

  • Performance Improvement
  • Operations Monitoring
  • Guest Service
  • Conflict Resolution
  • Rules Enforcement
  • Regulatory Compliance
  • Customer Service Management
  • Flexible Schedule

References

Rebecca Kausalik, 28, (760)-420-8224 Thomas Paulson, 23, (515)-314-6320 Josie Hill, 4, (641)-373-1878

Timeline

Shift Lead

Dominio’s Pizza
04.2023 - Current

Career Sabbatical To Raise Family

09.2006 - 04.2023

Call Center Customer Service Representative

Qwest
01.2006 - 09.2006

Mail Clerk

ING insurance
01.2004 - 01.2006

Front Desk Manager

Americas Best Inn and Suites
01.2002 - 01.2004

Team Lead

Osco Drugs
01.2000 - 01.2003

Pizza maker

Breadeaux Pizza
01.1998 - 01.2000

Associates Degree -

University of Phoenix

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Randi Russi