Randi Segura

• Lead front office operations, supervise, train and schedule front desk staff.
• Managed high-volume over 90 calls a day for front desk operations by overseeing and welcoming patients and visitors while efficiently responding to inquiries.
• Developed positive relationships with clients, contributing to high levels of satisfaction and loyalty.
• Managed social media initiatives to drive marketing efforts and increase online presence.
• Introduced products to consumers by informing clients about use and benefits.
• Managed insurance inquiries, budget tracking, billing and expense reporting, ensuring accuracy in financial documentation.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Managed multiple tasks efficiently to meet deadlines.
• Facilitated team-building activities.

● Managed patient scheduling, optimizing appointment flow and minimizing waiting times.
● Managed business office inventory, equipment and supplies.
● Maintained electronic health records, enhancing data accuracy and accessibility for staff and ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
● Managed financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
● Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
● Executed over 30% increase of social media campaigns to enhance brand visibility.

● Supported recruitment efforts by screening over 100 resumes a day and scheduling interviews for prospective candidates.
● Managed employee onboarding processes, ensuring compliance with company policies and procedures.
● Organized new employee orientation schedules for new hires.
● Coordinated training sessions and workshops to enhance staff development and engagement.
● Filed paperwork, sorted, and delivered mail and maintained office organization.