Randi A Ward
Project Manager
Kansas City,MO
Summary
Effective Business Professional with 10 years of varied experiences managing projects, workflows, and communicating with teams. Combines personable soft skills with technical prowess to deliver an individual, customized touch and build relationships. Passionate about understanding the vision and connecting it with transformative results. Leverages communication to creatively solve problems and bring organization from chaos. Highly adaptive and coachable. Excited to learn with you.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Regional Account Manager - Remote
All American Healthcare
02.2023 - Current
- Leads cross-departmental team of 5 to drive weekly sales and billing targets in 28 states, increasing average weekly gross by 233% in 6 months
- Facilitates team strategy meetings and day-to-day agenda to accomplish company OKR's
- Trains and provides support to account management teammates, building competency in staffing software and task management
- Creates recruiting pipelines and project management systems to monitor and track prospect candidates to fill outstanding client needs
- Maintains strong relationships with clients and nursing employees to provide stellar staffing services
Account Manager - Remote
All American Healthcare
02.2022 - 02.2023
- Built and strengthened relationships with long term care facilities, connecting them with temporary nursing staff and staffing solutions with phone and email
- Onboarded new nursing hires and fostered consistent relationships, maintaining a employee retention of 93% throughout
- Collaborated with recruiting team to apply marketing strategies that reach wide nets of available nursing staff to fill client needs
- Resolved technical and interpersonal issues with the app, scheduling, and billing to enhance client satisfaction
Assistant Account Manager - Remote
All American Healthcare
12.2021 - 02.2022
- Assisted managers with growing their business by handling calls and emails, updating needs, and data entry
- Built client relationships by acting as liaison between account managers, customer support, and nursing employees
- Handled high-volume of incoming client and employee calls, referring staff to the appropriate managers, finding work for nursing staff, and updating client needs
- Recorded vital information in customer relationship management database and multiple systems
Communications Strategist
The Beautiful Life | TBL Consulting and Vision Advocacy
Kansas City, MO
10.2022 - Current
- Consults on internal and external communications for products, upcoming events, and other client projects
- Builds on brand identity to meet company vision and goals
- Creates communication plans and strategy for client projects, promoting events, and raising brand awareness
- Builds on brand identity to meet company vision with newsletter designs, web content, and event materials to keep audience informed
- Facilitates brainstorming meetings and planning sessions for company KPIs to keep overall company objectives
Project Manager - Remote
Impresario Music
02.2021 - 02.2022
- Developed processes, CRM software, and sales workflow to further establish business venture, improving conversion rate by 31%
- Managed budget, schedule and resources required to meet project goals, provide services, and business model
- Prepared and managed project invoices, assisting clients with payment issues
- Drafted project reports to identify successful outcomes, insights and future recommendations to reduce project risk
Project Coordinator - Remote
Impresario Music
04.2020 - 02.2021
- Created job files for each project and maintained digital deliverables
- Prepared client proposals, invoices, and client portals for new clients
- Scheduled appointments and tracked project expenses
- Arranged travel arrangements for senior leaders
- Ensured consistent communication between clients and project team for project updates
Administrative Assistant
Jackson Pool Surfaces
10.2020 - 06.2021
- Worked closely with the operations manager and CEO to coordinate on projects, improve internal workflows, and better serve our clientele
- Developed and implemented new processes using lean manufacturing principles to convert physical files to digital, cataloging system for warehouse, and new system of ordering supplies
- Received and sorted incoming mail, packages, and warehouse deliveries
- Scheduled office meetings and client appointments for executive team
- Prepared project proposals based on measurements and desired materials from lead site visits
Bank Teller
Equity Bank
01.2014 - 01.2019
- Expertly handled complex customer issues, leveraging knowledge of banking products and optimizing sales opportunities
- Completed monetary transaction with high accuracy such as deposits, withdrawals, vault balancing, and cashier's checks
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps
Education
Bachelor of Science - Foods, Nutrition, And Wellness Studies
Northwest Missouri State University
Maryville 05.2016 - 05.2020
Skills
Project management
Certification
Google Project Management Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never assume,
Take nothing for granted
Wise words from a former supervisor
Timeline
Google Project Management Certificate
08-2023
Regional Account Manager - Remote
All American Healthcare
02.2023 - Current
Communications Strategist
The Beautiful Life | TBL Consulting and Vision Advocacy
10.2022 - Current
Account Manager - Remote
All American Healthcare
02.2022 - 02.2023
Assistant Account Manager - Remote
All American Healthcare
12.2021 - 02.2022
Project Manager - Remote
Impresario Music
02.2021 - 02.2022
Administrative Assistant
Jackson Pool Surfaces
10.2020 - 06.2021
Project Coordinator - Remote
Impresario Music
04.2020 - 02.2021
Bachelor of Science - Foods, Nutrition, And Wellness Studies
Northwest Missouri State University
05.2016 - 05.2020
Bank Teller
Equity Bank
01.2014 - 01.2019