Service Manager
AAffordable Transmissions
Sheridan, CO
10.2022 - 11.2023
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Ensured compliance with applicable laws and regulations related to services provided.
- Reviewed customer billing statements for accuracy prior to release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Created written estimates and obtained customer consent to proceed.
