Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randolph scott

Tulsa

Summary

Dynamic professional with extensive experience in operations management and team development, notably as Assistant Branch Manager at T.C.I.M. Proven track record in enhancing client satisfaction and driving business growth. Skilled in banking operations and fostering team performance, with a strong focus on strategic implementation and problem resolution.

Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.

Knowledgeable [Desired Position] with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.

Overview

32
32
years of professional experience

Work History

Assistant Branch Manager

T.C.I.M. (AT&T Sub Contractor)
07.1998 - 09.2002
  • Guiding, coaching, and motivating a team of representatives to achieve performance objectives and enhance their professional growth. Ensuring the smooth and efficient execution of daily activities, which can include scheduling shifts and managing administrative operations. Acting as a point of escalation for complex customer complaints and problem resolution, ensuring a high level of client satisfaction. Assisting the main manager in developing and implementing action plans, monitoring performance metrics, and ensuring the team aligns with overall business strategies. Explaining and enforcing operational procedures, regulatory requirements, and risk management rules to the team..

Insulation Machine Operator

L.A. KING
06.1997 - 07.1998
  • Operated machinery to ensure optimal production flow and quality standards.
  • Monitored equipment performance, identifying issues to prevent downtime and maintain efficiency.
  • Conducted routine maintenance on machines, enhancing operational reliability and lifespan.
  • Trained new operators on equipment handling and safety protocols, fostering a culture of safety.

Property Manager And Moving Co.

Self Employed
09.1991 - 05.1997
  • Managed tenant relations, addressing concerns and ensuring tenant satisfaction.
  • Oversaw property maintenance, coordinating repairs and inspections for optimal conditions.
  • Developed and implemented marketing strategies to attract prospective tenants.
  • Conducted regular property assessments to identify areas for improvement and cost savings.

Owner-operator

Turbo Raceway and Hobby Center
04.1986 - 03.1988
  • Developed and implemented operational strategies to enhance customer experience.
  • Managed inventory systems to optimize stock levels and reduce waste.
  • Trained and mentored staff on product knowledge and sales techniques.
  • Oversaw daily operations, ensuring compliance with safety regulations and standards.

Auto Sales Representative

Eastern Chrysler Dodge Jeep RAM
04.1986 - 03.1988
  • Developed strong product knowledge to assist customers in selecting vehicles that meet their needs.
  • Built and maintained relationships with clients, ensuring a personalized sales experience.
  • Conducted vehicle demonstrations, highlighting features and benefits to enhance customer understanding.
  • Collaborated with finance team to provide tailored financing options for customers.

Department Manager(Personal Electronics Dept.)

New Generation
01.1983 - 09.1985

Trains, and motivates a team of salespeople to achieve revenue goals by developing sales strategies, setting targets (quotas), analyzing performance data, and managing day-to-day operations

Computer Operations Supervisor

American Bank and Trust (American Data Processing )
09.1978 - 11.1982
  • Supervised daily computer operations to ensure system reliability and performance.
  • Developed and implemented operational procedures to enhance workflow efficiency.
  • Trained and mentored staff on best practices in computer operations management.
  • Monitored system performance, identifying areas for improvement and implementing solutions.

Aircraft Refuelers

Air Charter
10.1973 - 09.1975
  • Operated fuel trucks to ensure timely refueling of aircraft.
  • Conducted pre-refueling safety inspections to maintain compliance with regulatory standards.
  • Collaborated with flight crews to coordinate fueling schedules and optimize turnaround times.
  • Trained junior staff on refueling procedures and safety protocols, enhancing team efficiency.

Missile Technician-LGM-30G Minuteman III

U.S. Air Force
03.1971 - 08.1973

maintains, tests, and repairs complex missile systems, working with nuclear-capable ballistic missiles launch systems ensuring critical defense assets remain operational and secure, often handling sensitive equipment and requiring high-level technical skills in electronics, mechanics, and safety protocols.

Education

No Degree - Computer Science And Minor in Political Science

Southern University And A&M College
Baton Rouge, LA

No Degree - Missile Technician

Chanute Military Training Center
Chanute Air Force Base (AFB) In Rantoul, Illinois
06-1972

High School Diploma -

Peabody High School
Alexandria,la
05-1971

Skills

  • Banking
  • Operations management
  • Business development
  • Team development

Timeline

Assistant Branch Manager

T.C.I.M. (AT&T Sub Contractor)
07.1998 - 09.2002

Insulation Machine Operator

L.A. KING
06.1997 - 07.1998

Property Manager And Moving Co.

Self Employed
09.1991 - 05.1997

Owner-operator

Turbo Raceway and Hobby Center
04.1986 - 03.1988

Auto Sales Representative

Eastern Chrysler Dodge Jeep RAM
04.1986 - 03.1988

Department Manager(Personal Electronics Dept.)

New Generation
01.1983 - 09.1985

Computer Operations Supervisor

American Bank and Trust (American Data Processing )
09.1978 - 11.1982

Aircraft Refuelers

Air Charter
10.1973 - 09.1975

Missile Technician-LGM-30G Minuteman III

U.S. Air Force
03.1971 - 08.1973

No Degree - Computer Science And Minor in Political Science

Southern University And A&M College

No Degree - Missile Technician

Chanute Military Training Center

High School Diploma -

Peabody High School
Randolph scott