Randy Lazo
Apopka,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Server
Millers Ale House Bar And Grill
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Bayridge Sushi Bar
07.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Piper
Addison
04.2018 - 11.2020
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Measured, threaded and cut materials to correct angles.
- Eliminated risks by correctly identifying potential safety hazards.
- Cut and drilled holes in walls to permit passage of pipes.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2015
Skills
- Dining Customer Service
- Cash Handling
- High-Volume Dining
- Food and Beverage Pairings
- Sales Expertise
- Assist Customers
- Time Management
- Verbal Communication
- Product Promotion
- Multitasking Strengths
Languages
Spanish
Native or Bilingual
Timeline
Server
Millers Ale House Bar And Grill
06.2022 - Current
Server
Bayridge Sushi Bar
07.2021 - 09.2022
Piper
Addison
04.2018 - 11.2020
High School Diploma -
Lake Brantley High School
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