Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Randy Meyer

East Alton,IL

Summary

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Proficient in AutoCAD, Revit and Google SketchUp.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Circle K
East Alton, IL
09.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Managed a team of employees, delivering ongoing training to maintain high levels of customer satisfaction.
  • Consistently followed safety regulations for the entirety of the store premises.
  • Delivered exceptional customer service by promptly responding to queries, concerns, and complaints in person as well as via telephone.
  • Facilitated store employees' growth in work operations through effective coaching and guidance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Customer Service Representative

Circle K
East Alton, IL
06.2022 - 08.2022
  • Built strong connections with customers through personalized assistance and support.
  • Enhanced customer satisfaction through friendly and knowledgeable service while effectively resolving problems.
  • Remained composed and maintained professionalism during challenging situations, effectively resolving tense conflicts.
  • Established and nurtured lasting customer relationships, leading to enhanced repeat business.
  • Utilized reliable methods to skillfully pacify disgruntled customers, exhibiting proficiency in person as well as over the phone.
  • Improved customer service wait times to mitigate complaints.

Digital Shopper/ ATC

Walmart
Wood River, IL
03.2021 - 05.2022
  • Supported the functions of the Online Grocery Pickup (OGP) department.
  • Managed orders for customers choosing either pickup or delivery option.
  • Oversaw customer order preparation and loading in the absence of other supervisors.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.

Forklift Operator

Saddle Creek Logistics
Edwardsville, IL
07.2020 - 10.2020
  • Stand-up clamp forklift operator.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Kept record of daily activities such as number of items moved or handled throughout the day.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.

Retail Sales Specialist

Lowe's
Glen Carbon, IL
02.2016 - 05.2020
  • Maintained an organized work environment to ensure efficient customer service.
  • Collaborated with clients to assess their specific needs, provided assistance in choosing the right products, and supported them throughout the buying process.
  • Assisted customers in making informed decisions by sharing product knowledge and enhancing their options for specific projects.
  • Ensured prompt and efficient resolution of customer problems.

Tour Guide/Main Entrance Greeter

Metrolink at the Gateway Arch
Saint Louis, MO
05.2013 - 02.2016
  • Provided detailed information to tourists about local attractions and points of interest.
  • Served as a knowledgeable speaker, providing informative presentations on significant historical events in the St. Louis region and the Louisiana Purchase to visiting guests.
  • Conducted customized presentations on an as-needed basis.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Trained and mentored new hires, collaborated on the creation of updated training materials, and supported the seamless transition to the new training program.
  • Contributed to establishing an interim position aimed at enhancing guest experiences during the remodeling phase of the Gateway Arch's lower building and grounds.

Education

Associate of Science - Education

Lewis And Clark Community College
Godfrey, IL
05-2013

Associate of Applied Science - Architectural and Mechanical Drafting Technology

Lewis And Clark Community College
Godfrey, IL
05-2012

Skills

  • Customer Relations
  • Records Management
  • Customer Service Management
  • AutoCAD, Revit and Google SketchUp

Affiliations

  • Lead Santa for the Grandpa Gang at Rock Springs Park in Alton, IL.
  • Fraternal Order of Real Bearded Santa's - Member in good standing

Certification

  • Certificate of Completion - Architectural Studies - 2010

Accomplishments

  • Student Government President - 2012.
  • Vice President and Treasurer of the Lewis and Clark Community College chapter of the American Institute of Architectural Students - 2010 to 2012

References

References available upon request.

Timeline

Assistant Store Manager

Circle K
09.2022 - Current

Customer Service Representative

Circle K
06.2022 - 08.2022

Digital Shopper/ ATC

Walmart
03.2021 - 05.2022

Forklift Operator

Saddle Creek Logistics
07.2020 - 10.2020

Retail Sales Specialist

Lowe's
02.2016 - 05.2020

Tour Guide/Main Entrance Greeter

Metrolink at the Gateway Arch
05.2013 - 02.2016

Associate of Science - Education

Lewis And Clark Community College

Associate of Applied Science - Architectural and Mechanical Drafting Technology

Lewis And Clark Community College

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