Randy Punnette
Conyers,GA
Overview
6
6
years of professional experience
Work History
Shift Lead
Cracker Barrel
03.2024 - 10.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on company policies and procedures.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Resolved customer complaints promptly, maintaining high service standards.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Conducted performance evaluations for team members, fostering professional development.
- Collaborated with management to develop training programs that enhance employee skills.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Collaborated with management to develop strategies for improving overall store operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Successfully drove new product lines to increase annual profits by Number%.
- Propelled market share to surge ahead of competitors and earn #Number ranking.
- Increased retail space by Number square feet by improving gross profits by Number%.
Production Manager
Cracker Barrel
01.2020 - 10.2025
- Led production teams to achieve operational goals and maintain high-quality standards.
- Streamlined workflow processes, enhancing efficiency in daily operations.
- Implemented safety protocols, ensuring compliance and reducing workplace incidents.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Trained new employees on production techniques and safety practices.
- Developed training materials to enhance team skillsets and operational knowledge.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Education
Psychology
Rutgers University
New Brunswick, NJ08.2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Customer service management
- POS system operation
- Flexible schedule
Timeline
Shift Lead
Cracker Barrel
03.2024 - 10.2025
Production Manager
Cracker Barrel
01.2020 - 10.2025
Psychology
Rutgers University