
Dynamic retail leader with 33 years of experience maximizing profitability at high-volume Michaels and Bed Bath & Beyond locations. Recognized as a turnaround specialist, traveled regionally to revitalize underperforming stores, earning promotion to Regional Manager. Voluntarily returned to store management to focus on hands-on mentoring—a passion that has resulted in developing numerous successful store managers. Expert at leading teams through change, including BOPIS rollouts, new product lines, and service expansions. Known for transforming store performance while building engaged, high-performing teams that consistently deliver results.
Store Operations & Process Optimization
Team Development & Succession Planning
Inventory & Shrink Control
Turnaround & Performance Improvement
Change Management & New Initiative Rollouts
Customer Experience Strategy
Payroll & Labor Management
Retail Analytics & Reporting
Merchandising & Seasonal Planning
Specialty Business Operations