Randy Silva
Glendale ,CO
Summary
Results-oriented leader with a proven history of exceeding revenue and profit objectives while managing inventory shrinkage and loss. Skilled in monitoring inventory levels, overseeing merchandising, and coordinating stock rotation to reduce obsolescence. Committed to driving operational efficiency in customer-focused environments.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Colorado Springs , CO
07.2021 - Current
- Supported store operations across sales floor, service desk, and front end.
- Coached associates on customer service, product knowledge, and daily store procedures.
- Led opening and closing routines, cash handling, and daily operational readiness.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Executed regular inventory checks to ensure stock accuracy, stock replenishment, and merchandise recovery tasks.
- Completed frequent walkthroughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Ensured compliance with merchandising standards and maintained planogram integrity across departments.
Store Manager
BigLots
Denver, CO
04.2016 - 07.2021
Oversaw store performance and ensured exceptional customer service experiences. Managed assistants and provided feedback on performance. Maintained store appearance and condition. Delegated tasks using a task management system for timely execution of store projects and sets. Executed opening and closing procedures, including cash office reconciliation. Trained and coached the team in sales, service, and merchandising strategies.
- Oversaw daily operations of the Big Lots store, ensuring adherence to sales floor standards.
- Managed daily activities of associates to ensure productivity and adherence to company policies.
- Executed merchandising plans, seasonal resets, and promotional displays across Big Lots departments
- Executed cash handling procedures, including register audits and preparing secure deposits.
- Resolved customer concerns, supported returns, and maintained positive shopping experiences
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
Office Depot
Albuquerque, NM
07.2011 - 04.2016
Responsible for providing a world class customer experience and held accountable for scores that were reported through customer surveys. Responsible for the overall sales, services performance and P&L performance. Identify area of opportunity based on store scorecard and develop monthly and quarterly action plans to improve upon areas of need. Conducted timely store meetings as well as weekly one on ones with management team to discuss current performance and trends and goals for the week month and quarter. Attend weekly district conference calls to provide feedback on all areas of store performance including operational expectations, sales services and customer service scores. Recruit, hire, train and develop all staff including management team.
Department Manager
Lowe's Companies, Inc.
Albuquerque, NM
04.2007 - 07.2011
Responsible for the overall customer service levels in the department. Prioritized tasks through the use of a work list with the goal of ensuring the department was maintained above company expectations. Ensured appropriate inventory levels through the use of different reports and placing orders when needed to accommodate customer demand. Instruct staff on how to appropriately handle difficult and complicated sales.
Route Sales Specialist
Frito Lay Inc.
Albuquerque, NM
10.2006 - 04.2007
Cultivated repeat business by delivering exceptional customer service.Managed inventory levels by placing orders for new stock to ensure availability. when it dropped below predetermined levelsManaged inventory levels by placing orders for new stock to maintain availability..
Assistant Store Manager
The Home Depot
Albuquerque, NM
08.2001 - 10.2006
Oversaw 5 departments and was responsible for the overall sales and service in each of those areas. Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated staff in sales performance and job execution and held accountability conversations when necessary. Responsible for all aspects of operations in each department and conducted weekly walks, writing work lists and developing department managers and associates in all aspects of the business including sales performance and customer service skills.
Education
High School Diploma - General Education
Rio Grande High School
Albuquerque, NMSkills
- Store operations
- Retail inventory management
- Sales forecasting
- Employee training
- Store procedures
- Leadership
- Team-oriented
- Conflict resolution
- Communication skills
Accomplishments
Promoted to Store Manager after 8 months in the Assistant Manager position at BigLots Was moved into a higher volume store after 3 months due to my ability to move numbers and have a positive impact on the teams moralIncreased customer satisfaction scores from a 65% to an company expectation of 76% over a 6 month time frame by years end and to an 85% for the first quarterIncreased store ranking from 18th in the district to 5th in the district over a 9 month period
Timeline
Assistant Store Manager
Lowes Home Improvment
07.2021 - Current
Store Manager
BigLots
04.2016 - 07.2021
Store Manager
Office Depot
07.2011 - 04.2016
Department Manager
Lowe's Companies, Inc.
04.2007 - 07.2011
Route Sales Specialist
Frito Lay Inc.
10.2006 - 04.2007
Assistant Store Manager
The Home Depot
08.2001 - 10.2006
High School Diploma - General Education
Rio Grande High School