Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Spurling

Silverdale,WA

Summary

Dynamic retail professional with extensive experience at Lowe's, excelling in customer service and team leadership. Proven track record in inventory management and loss prevention, enhancing operational efficiency and customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and growth.

Overview

27
27
years of professional experience

Work History

Department Manager

Lowe's
08.2012 - 08.2025
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrink.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills, as a power equipment trainer.

Home Electronics Assistant Manager

Fred Meyer
02.2005 - 08.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Home Depot
05.1998 - 10.2005
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

High School Diploma -

North Kitsap High School
Poulsbo, WA
06-1976

Skills

  • Customer service
  • Team leadership
  • Team supervision
  • Training and mentoring
  • Loss prevention
  • Product restocking
  • Employee performance evaluation
  • Vendor relationship management

Timeline

Department Manager

Lowe's
08.2012 - 08.2025

Home Electronics Assistant Manager

Fred Meyer
02.2005 - 08.2012

Assistant Manager

Home Depot
05.1998 - 10.2005

High School Diploma -

North Kitsap High School

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