RANDY ZIGA
Phoenix,AZ
Summary
I have over 2 years of experience dealing directly with the customer, building connections while maintaining great service and presentation. Training associates and being a part of leadership is something that has not just been experience but a strength. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Amazon
08.2022 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Training new hires
Pool Service Technician
Independent Contractor - Self Employed
04.2022 - 07.2022
- Managed and maintained over 50 pools a week
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
Warehouse, Tier 2 Ambassador
Amazon
12.2020 - 04.2022
- Train and onboard new employees for success as an associate in the warehouse .
- Assisted in coordinating warehouse events.
- Loaded, unloaded, sorted and moved material to and from storage and production areas.
- Checked packages and merchandise for damage.
- Performing daily audits on new hires to check their progress and suggest areas of improvement.
Account Specialist
Discover Student Loans
06.2020 - 09.2020
- Counseled students and parents about financial aid options and program details.
- Adhered to standards of quality and service as well as all compliance requirements.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted customers with completing loan applications and other paperwork.
Customer Service, Food Prep, Cashier
In-N-Out Burger
09.2018 - 05.2020
- Customer experience and brand representation were very important in the workplace with In-N-Out, and during my time with the company customer service and connection to the customer were my strengths
- My responsibilities at store 228 consisted of taking orders, handling money, hosting, opening and closing prep, while staying flexible and being able to transition to wherever I was most needed mid-shift or day to day.
Education
No Degree - General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh -
Boulder Creek High School, Peak Parkway
Gavilan, Anthem, AZ05.2018
Skills
- Customer service
- Communication
- Leadership
- Versatility
- Adaptive
- Work ethic
- Warehouse experience
- Order Checking
- Warehouse Operations
- Handheld Scanners
- Target Area Checks
- Damage Identification and Reporting
- Warehouse Environment Safety
- Production Organization
Additional Information
I am dedicated to physical fitness and workout 4-6 days a week as well as monitoring and creating my own meal plans for optimal health results.
Timeline
Delivery Associate
Amazon
08.2022 - 06.2023
Pool Service Technician
Independent Contractor - Self Employed
04.2022 - 07.2022
Warehouse, Tier 2 Ambassador
Amazon
12.2020 - 04.2022
Account Specialist
Discover Student Loans
06.2020 - 09.2020
Customer Service, Food Prep, Cashier
In-N-Out Burger
09.2018 - 05.2020
No Degree - General Studies
Maricopa Community Colleges - Glendale Community College
High -
Boulder Creek High School, Peak Parkway