"Randy" Miranda Allen

Began classes for grooming certificate in June 2022 and spending 15+ hours a week volunteer grooming services at Saint Joesph Bay Humane Society. Started taking on clients on in March 2023. Built up and maintaining a regular client base of 30+ individuals over this time. Daily cleaning and maintenance on mobile grooming van. Handles ordering and scheduling. Maintaining a client base of 15-20 dogs per week.

• Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
• Increased client retention through effective communication and understanding of pet owner preferences.
• Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
• Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
• Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes
• Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits
• Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.

• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
• Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
• Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members
• Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team
• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Collaborated with management to develop strategies for improving the overall shopping experience.
• Promoted store loyalty programs to increase repeat business and bolster customer relations.

• Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
• Expedited order processing for increased efficiency in high-volume periods.
• Maintained a clean and organized workspace, adhering to strict sanitation standards.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Streamlined inventory management processes to reduce waste and increase profitability.
• Collaborated with management to develop strategies for improving overall store operations.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
• Assisted in the development of promotional materials and marketing efforts to drive sales growth.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Mentored team members in professional development activities that ultimately led to promotions within the organization.

• Improved animal health by administering medications and vaccinations as directed by veterinarians.
• Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
• Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
• Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
• Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
• Safely transported animals between facilities or to off-site appointments, adhering to safety protocols at all times.
• Enhanced animal socialization skills through daily interaction and playtime activities.
• Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
• Contributed to increasing public awareness of available animals for adoption through active participation in community outreach events.
• Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
• Promoted positive behavioral traits in dogs by implementing basic obedience training techniques during daily interactions.
• Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.